posted Thu, 06/25/2026 - 08:49
568
+ 3 What Do You consider to be a reasonable time frame in which to get a response back from a Source via PM?
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I am not sure what experiences others are having on here, but I am finding that it takes me much longer to get a response to a PM from a Source than it use to do. Often it can take 3 days to 1 week to hear anything back - my record so far is 4 weeks unbelievably.
I always use to hear back within 24 hours of sending a question, which I think works perfectly because once I know the answer I can source a product from elsewhere pretty quickly before I run out of something if needed. Up to 2 days is fine too if they are busy or there are public holidays occurring.
I am curious to hear other peoples views also on this.
Remember to press the 'Vote' button after making your choice
What Do You consider to be a reasonable time frame in which to get a response back from a Source via PM?
12 Hrs
24 Hrs
2 Days
3 Days
4 Days to 1 Week
Within 2 Weeks
Total votes: 63
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The good ones always respond on time.
MmajorThere are too many options to deal with bad customer support.
I don’t think my source choice sleeps, he responds consistently quick.
Global; so 24 hours.
Press1
LMAO But where's the Option???!!
Exactly
Never had a problem with source not getting back to me. Thank god
What about when you PM them, see them log on, and then log off…. And not respond? What does that mean?
That means you haven't sent them any money bro LMFAOO!!!
You would think so, huh?
Not the case here.
I don’t like the wait 3 days to get a response.
Some of the sources doing that surprise me lately.
Good reason for me to switch sources.
Especially when you’ve already sent your money.
I think its reasonable to get a respond within 12-24 hours, anything beyond a full day is crazy in my opinion, unless it is a holiday cause then i understand. In my experience here on eroids though, I always get a DM back from sources within hours, and they are always super fast and quick to help if i have questions.
If I dont hear back from a source regarding a legitimate issue within 48 hours, I will be ready to go all Tony Montana.
'I got the Best Lawyer in all of Miami .....
International sources (which I know longer use) take for fucking ever. However every domestic source I currently use get back to me within a few hours of 24 hours at most. We gotta remember these guys have family and a life outside of this. Plus shit happens, people get sick, family emergencies.
24hrs should be reasonable and even a super busy backed upped source should still be able to screen his messages within 24hrs. If they are too busy for 24hrs means 2 things. They are in over their head or understaffed and both of those can be fixed and under their control and should be gotten under control.
And im not just saying that because us juice heads are impatient, this is reasonable business ABC's. And this is for real legit messages not the stupid questions they can read on the site.
unseen423I think 24 hours is reasonable, taking into account time zones and shit. If nothing else, log on once a day when taking a shit and check your PMs. Max it would then be 48 hours before a response.
Most ive waited with src ive ordered from has always been a day or less both domestic and international
It’s been all over the board for me. Sometimes it’s been a few hours, sometimes a few days, but I don’t think I’ve ever waited longer than about five calendar days.
That said, not every PM I’ve sent has needed an immediate response. If I have an active order, a delivery issue, or receive a bad/broken product, I’ve always gotten a response in less than 24 hours. For routine questions or future orders, I’m perfectly fine waiting a few days.
id say 48ish hrs. If its the weekend, 72. It depends on the source.
Ireally dont care about communication as long as the delivery time is fast. If i pay for it and its at my door in under a week, I could really care less.
However, I will say, a friendly customer service person will count for a lot in terms of me wanting to do business with them, but product quality/price and delivery time matter much more than communication for me.
Up to 48 hours if they’re a large international source. 24 hours if they’re a large domestic source.
Some sources are in very different time zones.
Some sources are smaller and it takes a little longer.
Those same smaller sources can have real life issues slow them down as well (illness, family issues, etc).
Fair point. I appreciate you sharing this perspective.
Thats funny I'm the opposite. I think 24hrs for international since this shit ain't illegal everywhere, so I expect them to act like a legal legitimate business. Where as the u.s domestic sure as hell aint legal however they are competing with the international so I'd expect them to try and act legitimate but give them some leeway.
Well well well…
Seems we are at an impasse...... >.>
No, I get what your saying though.
True
What ennoys me is when buying the product they respond within 24hrs. Once you paid it can take a week for them to reply.
If a source takes to long to get back to me then I guarantee I am buying from a different source. I am not putting up with BS anymore there is too many good sources out there and not all are on this platform.
I’m right there with you. I’m spending hard earned money. I don’t have time for any bullshit. I need professionalism
I was going to send a message to a source yesterday because it had been 3 or 4 days since my order and still no informed delivery. The source posted on telegram bitching about people overwhelming them with messages about orders. I’ll wait until it has been a week. But I think it is reasonable for people to reach out when the source doesn’t have updates with tracking or even confirmation of payment received.
I have always assumed that with any reasonably sized Source that there will be 1 person who's sole job it is to monitor Online Forums where they are a member of and to answer messages both privately and on their SI page.