NapsGear's picture
NapsGear 414
3214685

1napsgear.to

category count / average (6 months)
Overall 97.8182% 55 Quality 96.7273% 55 Delivery 97.8182% 55 Service 96% 55 Pricing 94.9091% 55
Rank
#9
Score
94.1739
Votes
275
Reviews
13696
8427 RECOMMEND 680
  • Get.this.get.this » hey will you please PM me the sister site's URL, I'm curious & wanna check it out
  • Big Boss » Fuck yeah it's the same. No question about it.
  • Getbigodietryin » Funny that ones still up and running
goheavy's picture
My overall experience

comment deleted, user has at least 22 fake accounts
~BFG

Products, effectiveness and results
Customer service
Shipping and Delivery
Price to performance
Additional comments
  • NapsRep » I agree that contacting the post office isn't a good idea, but what's funny is that when it was done and tracking was given, they responded and acknowledged that the package did exist and that it had been detained by another party, which would obviously be due to what was inside. So with that fact proven, people who were commenting under the response from the post office themselves are still here trying to say that we didn't ship the packages and didn't have the products. So the post office is holding a bunch of packages that we never shipped full of products that we didn't have. What a logical conclusion. Everyone keep up the grade A detective work.
  • Anon » You know what the problem with you is...your full of smart ass comments and bullshit but short on action. Stop telling everyone there shit is comeing (which you have been doing for the last month now) and start re-shiping every order thats supposedly stuck in the same post office since May. If your claim is that a third party has detained the packages because of the content then you must know what pakages have been detained right?? You must have a pretty good idea by now with the number of people that have contacted you regarding 8 week waits (and sometimes longer) So if your aware of that then re-ship all of those packages from another destination and make fools out of all of us!! Sounds like a good idea to me....oh then again I'm not the one jamming everybody you are...
  • NapsRep » And the problem with you is that you have no idea what the situation is, how things work, or what we are doing behind the scenes to fix it, yet you speak as if you do. Believe it or not, we managed to somehow stay in business for 8 years without your help, and we have came through shipping problems just as bad as this one with everyone getting taken care of in the end. So how about you let us handle it and when you can keep your incorrect assumptions about us not having products etc. to yourself then I won't have to make my "smart ass" comments pointing out that you have no idea what you're talking about.
  • Anon » I can't help myself your such a joke it's amusing to read your posts. Your working so hard behind the scenes to make it right is what you've been telling everyone for months and months with no positive outcome thats my point....go away and stop posting your bullshit until you have something positive to report. The fact that your on here doesn't score any points you have nothing to say other than bullshit........Your logging on and ripping your customers is only making you look like a bigger asshole don't you get it?? You've lost the trust of the BB community whatever the problem is....theres no coming back from something like this no matter how low you make your prices. Who the fuck wants to wait 4 months to get their gear?? I haven't even gotten into the part of the story where your sending generic products instead of Genenza products in zip lock bags then claiming otherwise even though geneza pouches are the only way they come.....I mean from other reputable sites not yours.... You claim you've never done that yet your the only source who supposedly removes the orals from the original pouches and place them in zip lock bags for security purposes. Thats a bunch of BS..guys are paying for Genenza and getting Generic everytime....oh i can hear your response already "you don't know that for a fact your not there packaging are you".......no I'm not im the guy who got the Generics the first time I trusted you only to be stupid enough (I was going to say trusting enough but trust is not a word to be used alot when speaking about Naps) to order again and wait 3 months for his shit only to have to be told some postal center is holding all the packages and the situation is being handled....thats fine I'll wait another 3 months for it...then I'll check back with you for the next round of BS.....
  • mrmattman135 » We will believe that you're taking care of it when we see it. Good luck having another 8 years, or even 1 more yr for that matter after this stunt.
  • mrmattman135 » Hey naps why don't you shut up and stop arguing with your own customers. Lose the shitty attitude because none of this is our fault and we have every right to bitch. When we actually start getting are packages and people actually on the forum saying they got their packages, then come on here and say I told you so. So put your money where your mouth is and do your job. Lose the chip on your tiny little shoulder in the mean time. As always, kind regards.
  • NapsRep » How about I don't shut up and you get over it? Funny how I come here and point out reality and people like you get your feelings hurt and want me to just go away so that inaccurate BS and accusations can be spewed freely without retort. Bitch all you want, doesn't mean I'm going to sit back and let people say that we didn't ship the orders or don't have the products when there's proof that that isn't the case. Got it?
  • mtonline » You know you are really a moron, argue with your customers and bitch at them then yell at them; i went through and counted all the customers you have alienated so far and all i can do is laugh and think what a moron. Do me a favor and count all the customers you have alienated(is this too many syllables for you?) then do a money count of about $1,000 a year per person (which is really low) you just cost yourself about $80,000 or more a year. that's why i say moron!!. I know you lost me and my business which was about $1500 a year and the ten guy i referred you; we are all on the same cycle so there is another $15,000 a year, make you happy now arguing instead extending customer service. Not a business person that's for sure. I am guessing not a math person either, and from you sentence structure of other written bitches not very good on the literate part.
  • gym123 » You lost many customers, including me Kind regards
  • mrmattman135 » I think we would all be over it, if we had the packages. Kind regards
Anonymous's picture
My overall experience

The rep who comments on here isn't even located where the operation is so how the hell does he know whats really going on?? He's towing the company line thats all...If i'm off the mark then get someones order together and re-ship from a new location to prove your actually shipping anything...but you can't because theres nothing to ship the wharehouse is empty and locked. Don't complain about taking a loss either the exchange rate in your country is more than 10 to 1 in your favor. With a total of 4 sites currently operating and only 1 claiming to be not taking any new orders while the others continue to accept peoples money, you guys must really be raking in the cash..I've seen some other sites take the money and run in the past but you guys are setting a new standard in scamming....

Products, effectiveness and results
Customer service
Shipping and Delivery
Price to performance
Additional comments
  • NapsRep » How do you know where I'm located at? And I guess my location somehow proves that I don't know what's going on, but your location is irrelevant and you somehow do know what's really going on?You don't know shit other than what you come up with in your own little mind while sitting at a keyboard. And one of our biggest ditractors here actually admitted that his order showed dispatched last week on tracking, so there's the "someone's order" that you said would prove we were shipping anything. Never matter the hundreds of other tracking numbers we can provide that shows packages were registered at the postal hub, guess that doesn't prove that we shipped anything, does it? More with the empty warehouses ignorance.... obviously the situation I painted earlier about us giving the post office a bunch of empty envelopes and telling them we'd be back later to put drugs in them somehow makes sense in your mind. It's gonna be hard for people like you to stick to your theory that we don't have products once the packages arrive with the original tracking numbers that we gave out for them and the products inside. You know nothing, congratulations on bringing more recycled worn out speculation and misinformation to the table, I'm sure all your fellow know nothings will be along shortly to pat you on the back for your efforts and throw a few more tangents at me for coming here and pointing out that your garbage is just that, garbage.
  • Get.this.get.this » I haven't been able to get a tracking number from customer service. PM me and I'll give you whatever info you need to look it up for me. Thank you.
savagebladez's picture
My overall experience
1
Average: 1 (1 vote)

The Naps rep still hasn't answered the question, what is the issue EXACTLY? WE WANT DETAILS......................................................................................................

Products, effectiveness and results
Customer service
Shipping and Delivery
Price to performance
Additional comments
  • NapsRep » Didn't you tracking update to dispatched about a week ago after showing in postage handling for awhile before that? So let's see. What could be the issue. Napsrep came to the board and told us that packages were delayed in the postal system somewhere and would be released. I had a tracking number that showed it being stuck in the postal system somewhere, then, one day, it showed dispatched..... hmmm... I wonder what happened. Napsrep said it was held in the postal service and would be released, my tracking confirms exactly what he told me.... so Napsrep must be a liar. Gee, I don't know. Since your tracking number confirms exactly what I originally told you the issue was, it must mean that we never shipped it and don't have the products. Doesn't that make sense?
gurubhai1000's picture
My overall experience

I believe the Naps guy. I know my order will come thru...I just don't know when. Till then I'm ordering from a different source and using the Naps gear that (hopefully) arrives for another cycle. NapsRep, I trust you when you say that the post office has it and it's held up. I don't hate you Naps...I just want my order.

Products, effectiveness and results
Customer service
Shipping and Delivery
Price to performance
Additional comments
  • Big Boss » Well, at least one of us here believes him. Pfft!
  • Anon » He forgot to mention he also believes in Santa Clause and the Easter Bunny...got bad news for you they are all make believe. Just like the products you ordered...they don't really have any
Big Boss's picture
My overall experience
3.75
Average: 3.8 (1 vote)

Naps REP! I'd just like to tell you your postal story on packages being released slowly would CARRY SOME FUCKING WEIGHT HAD 1 MFER RECEIVED THEIR GEAR HERE! Just 1! Can you find us 1 person (on any site) who's received their order? Why are you making yourself sound like a liar? I received my first order in June and actually gave you the benefit of the doubt. That's how I received all of the negative feedback. So please enlighten me why I should believe a word you say!

Products, effectiveness and results
Customer service
Shipping and Delivery
Price to performance
Additional comments
Justin4180's picture
My overall experience

I'll go ahead and post this here to show you how Naps is not good for their word.
Posted On: 26 Jul 2011 8:33 PM

Ok, if I don't have my gear by next Friday, will you promise me with your word, that you will reship my order and make sure I get it come hell or high water? I need some security here. I am losing sleep over this. Please reassure me that I will not be left high and dry. If so, then on Friday, August 5th, 2011, I will be requesting a reship IF my gear hasn't arrived. Now, if it arrives by then, and you all PROMISE the shipping issues are fixed, you will have my business, along with friends and family, as long as you are open.

Kind Regards,
Justin

William

Posted On: 26 Jul 2011 10:53 PM

Yes i do justin.
Kind Regards,
William

Now here is the bullshit from Customer Support.

Posted On: 02 Aug 2011 10:17 PM

When can we plan on the packages to start arriving? If my TN doesn't update after August 5th, do you still stand by your word on reshipping? You are my last hope WIlliam.

Justin

Customer Support

Posted On: 03 Aug 2011 12:44 AM

Justin

Lets not make this a habit we will stand by our word please allow little more time thank you for your patience
Thank you
CS

Now here is from August 5th, D-Day.

Justin

Posted On: 05 Aug 2011 5:21 AM

William, can you please be honest with me? What is really going on? I just really want to know so I can actually sleep at night and not worry about this everyday. I made an order that I never got and I also referred a few people and now they are worried cause they can't even get a tracking number out of Naps. It is now August 5th and still no gear in the mail. Will you be able to reship immediately like you promised a few days ago when you gave me your word?

Sincerely,
Justin

William

Posted On: 05 Aug 2011 3:19 PM

These were delayed in the postal hub, they are still being released little by little and will be arriving soon.
Kind Regards,
William

Justin

Posted On: 05 Aug 2011 9:43 PM

Yup, last week you gave me your word that if my tracking number hadn't updated and/or I hadn't received my order, you would reship on August 5th. Now you are pulling the old "wait another week or two" shenanigans again. You call this customer support? Promise a paying customer, who has waited since March for their order, to reship their order on a certain date if nothing has changed? Now I really know I can't trust anyone in this company. Wow, that is all I have to say. Thanks for stealing my money and not giving me a product I paid for, awesome business ethics at work here.

William

Posted On: 05 Aug 2011 9:47 PM

These were delayed in the postal hub, they are still being released little by little and will be arriving soon.
Kind Regards,
William

What do you all think of this? I requested a reship and now they refuse to. Sounds like good business ethics, right? Fuck these jokesters. Now Mr. Napsrep, since you read this, why don't you fix the problem and reship my gear.

Products, effectiveness and results
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Additional comments
  • Niccademus » Good news everyone......I was just assured by a Naps Rep that my order will arrive in 2 weeks and that packages are leaving the post offices daily!!!!!!!!
Ripleys beliv it ornot's picture
My overall experience

Last week or so ago, I submitted a ticket, they said give it 7 to 10 more days, well its been 2 weeks. Screw'em I'm threw with sob. They r full of shit. I don't believe anything they say. I wouldn't order from sob ever again. They are the lienest MF in the world. They know freakin well nobody will get they're shit. I dont know why they stand so firm telling customers
they will get they're order. You know Naps that u took the money and reopend another site. Do me a favor Naps, quit tell people give it more time, I'm sick of hearing it. You have took all Yur customers money already, now u have the balls to lie to them. Yur gonna go to hell for lieing.Yura a freakin joke and I hope u have a cocksuckin stroke and that ain't no freakin joke. Give me time and ill find Yur new web site u opened up useing all that stolden money. Give it more time, I hope u choke usein those words.

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Additional comments
cfisher's picture
My overall experience
5
Average: 5 (1 vote)

If my order is sitting in the "postal hub" like everyone else then why can't I get a tracking number like the others?................................

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Additional comments
Anonymous's picture
My overall experience

Oh this is classic....out of the blue on his white horse the Naps rep has arrived to re-assure the masses that although we have your money and its been 3 months or longer all is well and i'm here to assure you that someday you will get you shit. Even though we promised you that 2 or 3 weeks ago we really mean it this time. Let me tell you something Mr.Naps rep your word is worthless here you should stay the fuck away until you can log on and tell everyone the flood gates are open and the packages are flowing...until then your just blowing hot air and you look pathetic...really if you were within arms length you would be hard to hear with everyones hands around your throat....pound sand your a worthless liar

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Justin4180's picture
My overall experience

Seeing you on here doesn't give me any comfort or hope at all. You give out a very vague reason why we aren't getting our orders. "Time-frame" and "Postal" issues are all that you have said. Tell me, does it take 5+ months to get an order that I paid immediately for? Give me my money back or reship my shit like William and Customer Support PROMISED me they would do on August 5th if I hadn't had my package or the TN hadn't updated yet. Why don't you make me comfortable? Why don't you work with me, let me copy/paste the messages showing their promises, send them to you, and you get on reshipping my shit immediately? Can you do that? If you can't, then why not? They made a promise, they should keep it. Redeem yourself, start by helping out your customers. NOW that will give people hope, not your bullshit stories about shipping.

Products, effectiveness and results
Customer service
Shipping and Delivery
Price to performance
Additional comments
  • NapsRep » So let's resend it so it can go sit where the other one is sitting? What does that accomplish? William gives updates based on what he is told, and people tell William things based on what they are told. You seem to think we have control over all of this, but we don't. Resending your order helps nothing, because it ain't coming until the other one does, so you'd just get a double order when it does arrive. You are in the same boat as hundreds of others, we aren't resend theirs yet either.