ugfreak's picture
ugfreak 681
435476

ugfreak.to

category count / average (6 months)
Overall 98.75% 48 Quality 99.1667% 48 Delivery 97.5% 48 Service 97.5% 48 Pricing 98.3333% 48
Rank
#4
Score
94.7222
Votes
240
Reviews
1989
1586 RECOMMEND 46
venooom's picture
+ 3
My overall experience
5
Average: 5 (1 vote)

I have been ordering from UGFreak for a few years now as they’ve always been a great reliable source.

Products, effectiveness and results
5
Average: 5 (1 vote)

Para Pharma NPP 150
Para Pharma Proviron

I used NPP at split dose (3 x 0,5ml - 225mg) per week, along with Test Cyp (400mg) for 12 weeks. Before this Test was in at trt dose. I felt the benefit of the npp at one week mark with rounded muscles, bigger pumps and a pretty significant increase in strength. The scale went up 8 kgs in 12 weeks with a calorie increase by 800kcal above maintenance. There was very little water retention and above all joints felt good while ligting heavy weights.

I sprinkled Proviron in this cycle at 25mg-one tab a day. It keeps my free test flowing, adds to hardness a little bit and helps with the reduction of available estrogen. Tabs were of great quality.

Customer service
5
Average: 5 (1 vote)

The service with UGFreak has always been great. There website is well done, easy to navigate and find the products.

Shipping and Delivery
5
Average: 5 (1 vote)

Shipping and packaging was great, received everything I ordered in tact and well packaged. Received a tracking number shortly after placing the order.

Price to performance
5
Additional comments

Quality has always been great! Definitely recomend them. UGFreak is o ne of the best sources here.

I recommend shopping here!
edited 04/22/2023 - 10:21
Leoni007's picture
My overall experience

My first time ordering here, very happy with everything…..

Products, effectiveness and results

Anavar 10 mg x 100
Clenbuterol 40 mcg/tab 100
Test E 250 x 1

Customer service

Very good on explaining the process and time for domestic orders.

Shipping and Delivery

Very fast shipping, everything arrived on 5 day, will order again

Price to performance
Additional comments

Will order again and big, very fast shiping, couldn’t order big on my first order with them…..

I recommend shopping here!
www's picture
Owes a Review! x 1
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Blajuice's picture
My overall experience

This was my first time ordering. After reading a lot of good reviews I decided to give it a shot. From start to finish my experience has been top notch

Products, effectiveness and results

Test c 250 x 2
Winstrol 50mg x 1
Proviron 25 mg x 1
Needed to hop on a quick cycle after planning a little vacation. I needed to harden up and fill out in a short period of time. Running 500mg test week, 100 mg day of Winstrol, 50mg Proviron a day. I’m currently 6 weeks in and results are amazing. Quality is everything.. The test is filling me out , Proviron is keeping water retention to a minimum and the winny is making me hard . Definitely had to up electrolytes, and fluids from cramping . Everything is doing it’s job

Customer service

The ordering was stress free. Step by step how it said it would go. Communication was great

Shipping and Delivery

Package arrived in 6days from time of order. Package was sealed tight and in my mailbox waiting for me

Price to performance
Additional comments

Quality gear and fast service. What else needs to be said . Will definitely be using Freak again

I recommend shopping here!
bosuj's picture
Owes a Review! x 1
My overall experience
5
Average: 5 (1 vote)

He let me into a while back for x TESTO E 250 Para Pharma, fast discreet shipping. Product was definitely what it was advertised to be at the proper dosage, would recommend for Test E

Products, effectiveness and results
5
Average: 5 (1 vote)

3 x TESTO E 250 Para Pharma, extremely effective insane pumps & sex drive overload, sweated like a pig at the gym & was able to put on muscle that I’ve been able to maintain post cycle.

Customer service
5
Average: 5 (1 vote)

Great customer service honestly my own fault for the delayed review he’s been nothing but professional.

Shipping and Delivery
5
Average: 5 (1 vote)

Discreet, on time for my location & packaging kept product safe.

Price to performance
5
Additional comments

Great quality for the price he offers, I was fortunate to get into the promo but would recommend the pricing to others looking for affordable yet quality gear

I recommend shopping here!
Texas81's picture
-1
My overall experience
5
Average: 5 (1 vote)

Freak is top notch start to finish

Products, effectiveness and results
5
Average: 5 (1 vote)

2nd time I've ran his var 40 to 60 mg pre workouts. Always lose fat in the right places. Vascularity and pumps are unreal. Strength gains on var and aggressiveness is unreal compared to when I usually take var.

Customer service
5
Average: 5 (1 vote)

Clear concise instructions made everything easy. Freak was always accommodating and helpful when he needed to be.

Shipping and Delivery
5
Average: 5 (1 vote)

Arrived sooner than I thought. It was very fast just a couple of days.

Price to performance
5
Additional comments

Great price for the quality of the gear ide tell anyone to pull the trigger if they're thinking about it

I recommend shopping here!
edited 04/12/2023 - 11:54
ee4's picture
+ 1
My overall experience
5
Average: 5 (1 vote)

This review is for my participation in UGFreak's promotion. They graciously sent me the 5x Para Pharmaceuticals Proviron 25 50-Packs (250 tabs total).

These tablets are the real-deal and works extremely well. My overall experience with UGFreak was one of the most positive transactions for gear. Their shipping was quick, their site is extremely easy to use, and communications from them were quick and courteous. This source is highly recommended.

Products, effectiveness and results
5
Average: 5 (1 vote)

The Proviron received were of high-quality. The tablets were well-pressed and none were broken. The results speak for themselves: increased vascularity, strength, definition and libido. I’d definitely consider using Para again for these and their other stuff based on my positive experience and the high quality of the products. This lab is definitely high-quality, and I was highly impressed.

UGFreak’s prices are extremely competitive with the other top sources and the cost of my items were an exceptional value, especially when compared to the Bayer pharma-grade equivalent. Hands-down, a great bargin!

Customer service
5
Average: 5 (1 vote)

Their communications on eroids were fast, courteous and extremely helpful. I could not had asked for or expected better. All notifications from their site were quick, and equally helpful – the order confirmation and the shipping notifications came quickly. I can tell they’re obviously a high-quality operations focused on customer service. Dealing with this source was easy and highly pleasant!

Shipping and Delivery
5
Average: 5 (1 vote)

The tablets arrived in perfect, undamaged condition, well-packed and shipped discreetly to my address in the USA. The package didn’t made any revealing sounds when shaken or inspected. Most importantly, my order arrived very quickly. The tracking number received from UGFreak was helpful to anticipate & receive the package.

Price to performance
5
Additional comments

UGFreak is one of the top sources around. I’d recommend them without any hesitation, based on this experience and my past dealings with them. They’re definitely on top of their game with high-quality products. Thank you for reading and thank you UGFreak for allowing me to participate in your promo!

I recommend shopping here!
Baerney's picture
+ 2
My overall experience
5
Average: 5 (1 vote)

This is not my first experience with UGfreak. I never had a single problem with UG for years, they respond quickly if you want to ask something, make an order, they give a lot of promo, free stuff, discounts.

I got a promo order recently, 2x Valkyrie Pharma tren e.
Im now in a hard-cut cycle for a competition and tren is always the main compound I use, whenever I go bulk or cut.

Products, effectiveness and results
5
Average: 5 (1 vote)

2x Tren E

My first time with VALKYRIE pharma and Im satisfied Smile 100% legit pharma.

Im always using 250-300mg/w tren e at max for the best results for 3-5months. Now im 2months into the cycle, I lost about 20pounds, mostly fat. I have a crazy diet, so I maintain a good amount of muscles (at least from what I see in the mirror and measure)

Im on low-carb diet, 1-2 days in a week I have a "high carb day", but nothing crazy like on carb-waves diet. Every day I see myself in a better shape, although my energy is not great, because of caloric deficit, it works like a magic. The definition of muscles on a tren cycle is just amazing, I love it. I have no side effects, maybe some mood swings, but again, nothing crazy.

To summit up: Low-medium dosage of tren, strict low-carb diet with a caloric deficit, 6 days a week in the gym (Sometimes I dont have a classic training, just cardio) I add sauna at least twice per week (Im prepairing for a water manipulation before my competition, so sauna is a must here.

I will be in this cycle for couple more months, for sure I will share some results, result or comparation pics.

Customer service
5
Average: 5 (1 vote)

I got into their promo, they emailed me very fast, gave me tracking number and everything, like.. what else you could wish for. Very satisfied.

Shipping and Delivery
5
Average: 5 (1 vote)

Faster than I expected, within two weeks to EU country. Not a single problem here.

Price to performance
5
Additional comments

Thank you for a great service UG. You can count with me again.

I recommend shopping here!
Zee's picture
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  • [MOD] Greg » You cannot do generic reviews. Review only your last order and only if you received it within the last 6 months.
  • Zee » Sorry Gregg and UG - I will post another review later on for the Anavar only which was received within the last month.
Zachhester69's picture
-1
My overall experience

My Overall experience was insanely good. I ordered 2 packages of anavar 10 from para pharma. It got here in less than a week and was discrete. Ran it for 6 weeks at 40mg and put on about 15 pounds and my abs really started to show. The pumps and strength increase were insane. It made me a little more horny without any suppression which I always love when taking anavar. Definitely will be ordering again soon!

Products, effectiveness and results

The quality of this anavar was very good. I feel like it was definitely as pure as you can find it. It checked all the boxes for me: great pumps, huge strength increase, tight skin, and was a little more horny without any suppression coming off of it.

Customer service

The customer service was great. The payment method is straight forward if you read it closely and my product arrived in less than a week. I received multiple emails with updates on my order and I plan on ordering again very soon.

Shipping and Delivery

The packaging was discreet and arrived on time within less than a week. Definitely one of the smoothest ordering and receiving processes I have endured when ordering steroids.

Price to performance
Additional comments

Overall UGF is definitely worth buying from. Just based on the quality of the anavar I can tell all of their products will be very high end and affective. Nothing bad to say about UGF, great product and great service.

I recommend shopping here!
edited 03/30/2023 - 06:05
  • DaPump » 15 pounds and leaner in six weeks on Anavar only at 40mg? Was this a heavy rebound phase?
  • Zachhester69 » I had not worked out or taken eating seriously in a year and I started the var after two weeks back in the gym and my muscles blew up.
  • robb » No just good ol' fashioned bullshit.
  • Zachhester69 » I had not worked out or taken eating seriously in a year bro. As soon as I hopped back on the var and eating a lot my muscles blew up.
  • [PRO] Makwa » I'm calling it bullshit also
spontaneoussoupspoon's picture
+ 3
My overall experience
5
Average: 5 (1 vote)

I received $100 credit for a promo and combined it with an order while the massive 60% crypto discount was running. Definitely would have ordered more but this was my first time using UGFreak!

Products, effectiveness and results
5
Average: 5 (1 vote)

Products Received:
x4 PP Testo C 250
x2 PP Anadrol 50
x1 PP Tamoxifen 20
x1 PP Aromasin 25
x1 DP Oral Tren
x1 DP Methyl-1-Test 10

Testo C 250: Of the four vials, three crash if you so much as look at them wrong and one is thicker and does not crash. I've used one of the vials from the batch that crashes and the one that doesn’t, zero PIP from either when warmed pre-injection. Dissolving the crystals with warm water is a small price to pay for painless injections. Good potency on both.

Oral Tren: Haven't used mtren before but decided to give it a shot at 500mcg ED. Loving it.. for the most part. By the fourth day of running it I felt like I do on 420mg/wk tren ace at peak saturation. No huge neurologic strength boost like with other orals. Just steady strength and lean mass gains all while losing fat. Ran TUDCA and NAC as liver supports but is definitely still the most toxic oral I've run. By week 3-4 my appetite started to die. Thinking taking a month break or so after three weeks with this oral is the smart thing to do, and isn't too inconvenient because it's in and out of your system so fast. Cool thing is it's tren where you can ditch all of the mental sides in 24 hours if need-be. Also ran into lots of prolactin issues like I do with normal tren. Sides are what you'd get if you pinned tren ace EoD instead or ED.

Aromasin 25: Works great, like any other properly dosed aromasin. Same dosing as I would with Pfizer asin works. Tabs are very tightly pressed which is always nice, since this is my first time trying PP.

Customer service
5
Average: 5 (1 vote)

Quick responses and professional. Easy to deal with. I have no doubt UGFreak's rep will do right by you and get any issues solved within a reasonable timeframe. The website did suffer an unusual system issue when my order was placed but it only delayed shipping by two days and he did right by me and threw in four 20mg cialis tabs.

Shipping and Delivery
5
Average: 5 (1 vote)

Discreet packaging and no problem with customs, though to be fair only one source I've used here has had issues getting their packages through customs. Mine passed through NY pretty quickly. Shipped in two parts. First had the majority of the order and got here a week before the second part. All together ETA was ~3 weeks from the order date, which I'm very happy with for a promo. Usually a similar international order would take 4-5 weeks in my past experiences, even without any delays. Though we all know how long customs can take sometimes.

Price to performance
5
Additional comments

Super happy with UGFreak and can't wait to run the items I haven't yet (they just couldn't quite fit into my current cycle). Great international source with discreet packaging that will get your order to you in a timely manner. I'll post steroid reviews for the items I didn't get the chance to cover here once I try them out.

I recommend shopping here!
BeastmodeJP's picture
+ 1
My overall experience
5
Average: 5 (1 vote)

One of the smoothest ordering processes and services that I've experienced on this site. Super professional communication, all the way to delivery.

Products, effectiveness and results
5
Average: 5 (1 vote)

1x ParaPharma Proviron
1x ParaPharma Aromasin

This is my second experience with ParaPharma products and they did not disappoint. The quality of the packaging down to the tablet is fantastic. The tablets are small for both products but are color-coded (different colors) so you don't mix them up. I ran the proviron every day at 50mg per day. I've found this to be my sweet spot and haven't found additional benefits by increasing the dose.

I've been running proviron from a different company as I run it all year around and noticed a bit of a difference in effectiveness with the ParaPharma batch. I noticed a greater sense of well-being even though I've always kept it at 50mg throughout. Libido was a bit inconsistent though. I noticed higher libido shorty after taking but would gradually taper down throughout the day. That could have something to do with my E2 levels which we'll get to next with the Aromasin. Overall though, its a very subtle compound. I do notice a bit of muscle hardening and vascularity but nothing major. I keep it in the arsenal just for that libido boost.

The aromasin was dosed at 25mg per pill and I find it best taken every 3 days. Small professional-looking tablets and they definitely kept my E2 in check (no puffy nipples, etc). I may have actually gotten away with 25mg once a week as I don't think it was necessary to run what I did with a TRT dose but your experience may vary.

Everything seemed to be accurately dosed, in good order and even better packaging.

Customer service
5
Average: 5 (1 vote)

Solid service, ugfreak reached out through all of the phases of the ordering process. Better service than I've received from some major companies.

Shipping and Delivery
5
Average: 5 (1 vote)

Received the package in just under a week, well-packed, and tracked accurately. The source also checked to see that I received the products when they landed.

Price to performance
5
Additional comments

Nothing bad to say about these guys. Great service, superior products, and great promos. The cryptocurrency deal when it's available is one of the best out there. I can definitely see these guys rising through the top sources list. A++ all the way.

I recommend shopping here!
Kesx's picture
My overall experience

This is probably my 7th time ordering from Ugfreak and all I have to say is, that their service and communication is perfect! They are always helpful and kind and want to ensure things are under control.

Products, effectiveness and results

4x Anavar 50 parapharma
1x Anadrol 50 para
2x Aromasin 25 para
1x Test e Dragon pharma
1x Cut stack 150 para
1x Dianabol 20 para
2x Test e 250 para

Been trying alot of different brands and I must say that I do like para pharma alot. The pricing and the quality seems to go hand in hand. The oils using in these products are good, and dont feel underdosed compared to previous brands I been using.

Customer service

In top!

Shipping and Delivery

As it should be.

Price to performance
Additional comments

Not last time I will be ordering here.

I recommend shopping here!
LowkeyLoki's picture
+ 1
My overall experience

From the ordering process to results, UGFreak has been the best supplier hands down. I recently ordered Dianabol and Tren tabs and I'm currently 3 weeks in. No acne, roid rage, sexual side effects, etc. Major spike in appetite, energy, and currently at 6 pounds of games. I've done oils in the past but currently enjoying the tab forms. Superdrol, Anadrol, and Winny are all in the way. I don't mind the wait for international (3 weeks) I've already received multiple orders this way but I may try U.S. stock just to see. It's supposed to be (3-4days shipping). If I do I'll upload a new review. UGFreak has price match plus, oils, tabs, Cialis, Viagra, and if you pay through cash app using coinbit it's 30 percent cheaper. Plus review and referral bonus points. I don't know how it can get any better.

Products, effectiveness and results

Products come sealed, authentic/legitimate packaging, and deliver fast results.

Customer service

The entire process is dependent on you. Once you get it down, it's a breeze. Even when you're new they're consistent, patient, and helpful. Now I can place an order in mins, get a confirmation within 1-2 hrs, send a payment confirmation, and have shipping confirmation shortly after. I've tried and used multiple sites. All of which delivered just not this convenient or cheap.

Shipping and Delivery

International says approx 3 weeks. I received mine closer to two the first and second time. I'm currently waiting on a third and fourth order but Im not in a rush as I already have ample. It's discrete, not damaged, or bashed up, and that's as good as it gets. In my opinion

Price to performance
Additional comments
I recommend shopping here!
edited 03/25/2023 - 00:51
alekaras's picture
+ 1
My overall experience
5
Average: 5 (1 vote)

Everything perfect always with the team freak!!
Thanks!!

Products, effectiveness and results
5
Average: 5 (1 vote)

Excellent products from ugf and Para pharma is top of the line!! This is a review for freaks promo number 73!! Items received are Para pharma npp x6!!
Used the npp as a kick start to my test and deca cycle at 3 ml per week for almost 5 weeks. Felt the benefit of the npp at 10 day rounded muscles bigger pumps and a solid increase in strength, the scale went up 7 pounds in the duration of the five weeks fith a small calorie increase 400-above maintenance, felt good look even better almost no water retention,and helps a lot with nagging parts such as shoulder and some knee injury from the past!! Still using it at 0.5 ml 3 times a week a side with a small dose of test for its healing effects and it works like a charm!!

Customer service
5
Average: 5 (1 vote)

Everything is always top from ugf no communication needed just a pm order ID and everything else are working like a clock!!

Shipping and Delivery
5
Average: 5 (1 vote)

Definitely a fast delivery almost a month and for Christmas period was definitely fast! Packing was well warped and protected!!

Price to performance
5
Additional comments

Ugf is one of the top sources here in eroids, can't go wrong them!! Thanks FREAK!!

I recommend shopping here!
Jeepman78's picture
+ 2
My overall experience
5
Average: 5 (1 vote)

My overall experience with UGFreak has always been extremely positive. I have made many orders and have used various products with them in the past and recently. This most recent order I was actually all stocked up on most things but came across a product I had never used or tried before and wanted to give it a shot. I could not be happier with the service and the results from the products.

Products, effectiveness and results
5
Average: 5 (1 vote)

This recent order was for Para Pharma Isotretinoin (Accutane) 20/mg 100 tabs, and Para Pharma Mesterolone (Proviron) 25/mg 50 tabs x 2.

I have been taking AAS for years and years and one of the common side effects for me was oily skin and acne, nothing severe or something I couldnt live with. I would usually just take more showers and use otc face washes. Until more recently I started getting these really deep and large pimples, I guess they may be referred to as cysts. They would start as red lumps under the skin then after days and days would get larger and painful, then what seemed like a week sometimes more would break open and it was nasty. I would get them on my face, forehead and cheeks and even on my chest a few times. I tried a few otc treatments with nothing seeming to work. I read about Accutane but was afraid of the negative side effects that were listed, until i read how some have good luck with low dose treatment which lessens or prevents the negative side effects.

I ordered the Accutane and started taking it immediately, just one 20mg tab/day in the morning. At the time i did have some nasty acne on my forehead. I wasnt keeping track of daily results so i'm trying to give an accurate account from memory. I will say that since taking it i did not get anymore large cysts, at all. My skin was looking clearer by the 1 month mark, I would still get small pimples but they wouldnt last, they seemed to go away in a day or two. By the 2 month mark I would say my skin looked normal. i even stopped using a benzoyl peroxide face wash i was using previously. I have about 3 weeks left still remaining and right now looking in the mirror have no noticeable acne. based on the literature I have been reading i think it may be a good idea to order some more for another month or two of treatment, especially since the warmer weather is coming. This medication is new to me so i'm learning along the way.

As far as side effects I have not noticed any, none. This is one of those things I was hesitant to take but now i'm so glad I did.

I also ordered the Proviron, I like taking it because i feel it adds to the positive effects of everything else i am taking, I will lower the dose of the other products and feel i achieve the same results. I just take two tabs a day for 50mg total. One very positive effect i will say is with this Proviron I have not felt the need to take cialis which i was taking daily previously.

I forgot to mention the tabs. I like how the Para Pharma tabs are different colors and have "P/P" stamped on them. I like to get my gear ready for the week by putting them in those 7 day weekly organizers. these tabs are easy to keep track of and tell exactly what they are in case i need to make a change for some reason. Best of all is the tabs are small which is a great thing when youre taking a few things at a time, much easier to swallow.

Customer service
5
Average: 5 (1 vote)

The service with UGFreak has always been great. There website is well done, easy to navigate and find the products i'm looking for. I have actually never needed to contact them asking what to do next, I was always kept informed as to what is going on on there end.

Shipping and Delivery
5
Average: 5 (1 vote)

Shipping and packaging was great, received everything I ordered in tact and well packaged. Received a tracking number shortly after placing the order and was kept informed as the package proceeded along the way with informed delivery.

Price to performance
5
Additional comments

The quality of the products in my opinion is great, never have I wondered if the products were underdosed or not as labeled. The para Pharma packaging is spot on, small tabs so a large amount can fit in a small resealable package, no blister packs to mess around with. The labeling is nice and looks professional, and they have the batch # and EXP date clearly printed on the side. I honestly wish every manufacturer had there tabs packaged just like this.

I recommend shopping here!
Reysalsero's picture
-1
My overall experience
3
Average: 3 (1 vote)

OK. First time ordering from UGFREAK. Initially, I had some miscommunication issues with the payment process with one of the several options they offer. I asked questions and they responded, and in the end, it was resolved. Just wish I had understood their processing fee structure ahead a bit more, for which I ended up paying more than I expected. I was also given the wrong tracking number and only when I saw that the incorrect package had arrived at its destination is when I noticed the issue. I contacted the source and was provided with the correct tracking number 24hrs later. Overall, my first experience wasn't great but the product is effective and does its job. I do appreciate the free pills! I know folks love these source and I'm sure that when things go smoothly everything is great. I'm only recommending this source for the quality of its products but personally, I will not be doing business here again.

Products, effectiveness and results
5
Average: 5 (1 vote)

I got two bottles of Dragonpharma Test C-250. The product is excellent! My libido is high and definitely doing its job. I'm using if for TRT at 200mg a week, and so far so good. I am going SubQ for TRT so the area can sometimes get irritated when going on my belly fat, and definitely a better experience when subq on my delts. Works out have definitely intensified and can feel my body fuller.

Customer service
3
Average: 3 (1 vote)

As I said above, we had communication issues that were then resolved. Initially, when I felt wasn't addressed appropriately when questioning the transaction fees, I expressed my concern and someone got to me within 24hrs., much more courteous, and explained the process. As with any new source that I work with, I will ask questions if something isn't clear and I do expect the source to know that this is an option. As I said, in the end, all communication was cleared.

Shipping and Delivery
4
Average: 4 (1 vote)

As mentioned above, I was provided with the wrong tracking number. It took 27 days for the package to arrive, which is under their eta of 31 days. Well packaged and very discreet.

Price to performance
3
Additional comments
I recommend shopping here!
edited 03/17/2023 - 20:32
  • [SRC] ugfreak » Hi buddy, We've sent you a friend request and tried to reach out for several days, but we have had no luck. You are definitely entitled to rate us as you please. We can't expect 5/5 always, despite that being the usual for us. However we'd argue that you misunderstanding the payment process, is not anything you can critisize us for. Respectfully, we rarely experience anyone misunderstanding the payment process. You wish you had understood the fees ahead, but that's really not our fault. We rarely experience anyone not paying the total they were given. The instructions are VERY VERY clear about what the whole structure is like, so we're surprised you didn't understand it. But we don't understand the issue? Yes, you're free to ask questions, when have we ever acted like that isn't an option? Quite frankly, we answer questions all day and our customers love our customer service, because we're always kind and love to help out. The fact that you didn't understand the fees you had to pay, how is that something you give us 3 out of 5 stars for? It's really not our fault that you didn't understand it, didn't read it perhaps and doesn't make sense to knock us for. The price you got, is the price we offer. Fees included. We can't see how you can review us badly for that and vote us less for that. That has nothing to do with the customer service. Furthermore you knock us for getting you a wrong tracking number. We're sorry about it, however that is just a little error and doesn't affect your shipment at all. We've never experienced anyone ever feeling that's bad customer service or experience, as at the end of the day, your parcel shows up still. It's a little mix up and doesn't cause no harm. Your order delivered on time. Even if it's a problem for you, getting the wrong tracking number and then having the right one, with your parcel coming on time and not being affected by it. We still don't see how you rate us less and our customer service too, because you didn't understand the payment fee structure. And you were provided with great customer service on that part too, so it's really a shame that you rate us less, because you had to pay for a fee you didn't think. Even though it was clearly mentioned at check out page, when you chose that payment option. You could have picked BTC, skipped the extra fee and even gotten a nice 30% discount. In all honesty, we don't think you're really being fair with your rating.
  • Reysalsero » First of all - I have nothing but respect for you and your business. As I said in my review, folks here love your service and that's admirable. I also respect the time you took to elaborate such a detailed response - with a couple of omissions of course - and shows that you care about your business and your customers. Look, I have 5 FBA businesses myself, operating for the last 22 years, and I also depend on positive reviews in order to keep clients coming, especially new clients. So trust me, I know and respect where you're coming from. But, this review, is solely on my personal experience as a first-time buyer. I will say that again, solely on my personal experience as a first-time buyer. There's a lot in your reply to unpack so I will do that as you certainly deserve a detailed response. First, "We've sent you a friend request and tried to reach out for several days, but we have had no luck." Let me make it clear that I do not spend much time here. In fact, I've been a member for more than 10yrs and only recently I began to slightly comment on members and orders. That said - I did just see your friend request so I did get it but I would like to know how else did you "tried to reach me for several days" because you have my email, and there are no emails from you there. I also checked your site under my order messages, and there are no further messages so other than a friend request, I have no idea of the many ways you tried to reach me. That aside, let's carry on to charges. First, I'm old school, I don't do crypto personally. If I could, I would pay in cash, on top of the other, we shake hands and move on. But, I am very familiar with Paypal, which I was very excited about after learning that you offer this option. So let's break this down, TC 94 + Shipping 25 + 11.90 Paypal transaction charge = $130.90 that I sent you. This is exactly the same total charge you gave me, correct? And, you got on your end $119 (product + shipping) correct. This is when I got your email stating "Hi buddy, we got your payment. We wonder why you only sent us $119? Your order total said $131." Here's where I replied "Sorry, I don’t understand. $95 for the 2 products plus $25 for shipping is $119. The extra charge comes from PayPal to me. PayPal doesn’t charge you for receiving, they charge me for sending, so I’m not understanding" and here's part of the confusion and I had no idea that Paypal also charged you another 10% on top of the 10% they charged me. Not a problem, If I owe you money I would always take care of it but since I didn't know that you also get charged a fee on your end, that's why asked you to clarify the charges. That's when you replied the following: "Did you not read the instructions on our site at all? Everything was mentioned there and your order total even shows it's $131. Yet you paid us less than that." AND "But we charge you this 10% because we pay our payment partners more than 10% for accepting your money and getting it to us. Once you confirm this part, we're proceeding with your order. Because you're cutting us off our entire 10% fee". Now, do you think your tone was appropriate customer service? I don't. If I tell one of my customers, "Did you not read the instructions before ordering?" or "I'm not sending you your order until you pay me in full because you're cutting me off my money", even if I'm right, they will never be back because that's not the right way to address your cients. Customer service is also educating the client, and not offering a condescending response as If I was trying to rip you off and/or steal your money, simply because those charges weren't clear to me. No brother, that approach is not good customer service and certainly not worthy of 5 stars. I showed your response to other members who I'm close to, and they all said that with the tone of your response, I was being too generous in giving you a 3 on customer service, but I did. Now, let's address your payment instructions for PayPal. You do state there's a 10% fee very clearly, BUT! that fee is ON TOP of the fee we, as customers get charged by PayPal. So the $131 turned into $144.10 on my end, covering for not 10% but in reality, 20%. See how this isnt as trivial as you think? And, that's not mentioned anywhere on your instructions. Moving on - the tracking issue did happened and believe me, if I was in business with you for years, I wouldn't have cared. But, remember, this was my first experience as your buyer, and it happend. So, I can't hide it as it was part of my experience. Now, I want to be very clear, this is not a knock on your business as a whole. You are well-regarded, and you have generated a great business which is why I decided to shop with you. This was solely on my experience as your first-time buyer on your site, and I'm just being honest. I also don't understand why you think I reviewed you badly. I did not, at all. I mentioned what didn't went well, what did, and my final conclusion from my personal experience. Then, Eroids calculates the final rating and that's it. That's one of the many things I love about Eroids is their rating system. They keep it honest for both seller and buyer. Also, I as a business owner myself, I always welcome constructive critizimen when my customers aren't happy. Understanding the root cause and solving it allows me to serve them all better. I think this is a good opportunity for you to do the same. Again, I say this with much respect, I'm not knocking on your business at all. I am accounting this review for my experience as a first-time customer on your site, which to me wasn't great. I will accept your friend invitation and I'm happy to chat further, should you still have questions or concerns. Best of luck to you.
  • [SRC] ugfreak » Thank you for your reply. As you've decided to include part of our message here in public, we must reply here as well as you've made it seem like we did indeed use a certain tone, which you were only imagining. Although your misunderstanding was already cleared and we chopped it up. And we were even kind enough to ship your order, despite you owing us $12. You have been online every single day since you posted that review. And your activity proves that as well. I've personally sent you a FR to be able to contact you, and that's how I've tried to reach out daily. By sending you the FR, checking your profile daily, to see if you've accepted it. You have yet to accept it. You've left no order ID in the order reference field for us to look up. So we're sorry to say, we did not have your email address and nor did we know your order info. We take care of ton of orders daily, we cannot remember each customer's information. Now that we know the amount you spent due to your reply, we spent a lot of time finding your order on our website and we finally succeeded. Unfortunately, since we had messaging you with lenghty responses on the website, and since we have to include everything here now, to prove what the conversation was like, this will be very lengthy response and take up too much space on the review page. We apologize to everyone in advance. Price on the order confirmation clearly stated: "Final Total $131.00" Payment instructions clearly mentioned "NOTE: We will charge you a 10% payment processing fee for using PayPal. This is NOT the fee PayPal charges you, but they will also charge you. This is a commision fee we pay our receivers. It will be added to the total cost of your order." So the order total clearly showed the total, and the instructions mentioned it would be the case. Yet you sent us $119 and we asked you if you could explain why you did that, and we let you know we'll ship your order still and that you could send it now or on your next order. Such a nice gesture. "Hi buddy, we got your payment. We wonder why you only sent us $119? Your order total said $131. Despite the difference, we'll ship your order. You can either send us the remaining funds now or with your next order." You hit us back by saying: "Sorry, I don’t understand. $95 for the 2 products plus $25 for shipping is $119… the extra charge comes from PayPal to me. PayPal doesn’t charger you for receiving, they charge me for sending, so I’m not understanding. The total I paid was your $119 + $8.90 PayPal charges. Why is it $131?" Now this is where we ask whether you read it at all. A message you clearly took offense of, which we explained to you very kindly, wasn't the intention at all. The "at all" part in the question makes the difference, as you imagined it being used in a negative way. But as we explained you, wasn't meant in such a way at all. We geniually just wanted to know whether you read it at all, so we'd know how much to explain you too - or whether you didn't receive the instructions in case of we had issues with our mails. Something we've asked customers before never experienced them being offending by it, although we told you we understood how it could be misunderstood later on: "Did you not read the instructions on our site at all? Everything was mentioned there and your order total even shows it's $131. Yet you paid us less than that. Product price $94 Shipping $25 Total $119 +10% 130.9 We round it up to $131. What you pay PayPal in order to send us money, is what they charge you. That has nothing to do with us. But we charge you these 10% because we pay our payment partners more than 10% for accepting your money and getting it to us. Once you confirm this part, we're proceeding with your order. Because you're cutting us off our entire 10% fee at the moment." So you reply back being very irritated that we ask if you had read the instructions at all, you don't want to pay the rest of the money, you even want us to refund you and because we mention that you're "cutting us off" the 12 bucks, you find it necessary to explain you're not stealing. Honestly, it's all blown out of proportion. "Look, it’s my first time ordering from you. First of all, I don’t steal. I work very hard and would never steal from anyone so don’t say that I’m “cutting you off” from your money, I just didn’t understand the breakdown because at the end, after I make the $131 it comes out to $142 total, so I didn’t understand the whole 10%. I would have appreciated a less aggressive message while you explained what I didn’t know. It’s simple common courtesy and client service. This is the first time that I have been treated as if I am stealing in the 14yrs I have been buying products. No worries, I won’t ever bother you again. Please refund my payment and I’ll move on." Our response: "Hi again buddy. Yes we're fully aware of this being your first time. We even welcomed you on the 11th of February. First and foremost, we're not saying you're stealing. That's a horrible misunderstanding on your end! If we felt you were in fact "stealing" by cutting out the 10% by mistake, we would not spend our time explaining the whole thing as we did in the previous message. As a matter of a fact, we actually believe you've misunderstood the instructions and therefore not paid us the full $131. We really do not believe you are stealing at all buddy. Furthermore, by saying you are "cutting us off" the entire 10% at the moment, it still doesn't say you did it on purpose or anything. We're saying by not sending us 131 dollars, but sending us 119 instead, the entire 10% is cut off. Which it is, at the moment right? There can't be any doubt about that. That's all we meant. Not that you're intentionally cutting us off part of our payment. Just that, if you only send us 119, we'll be missing the fee. And with all due respect, if ever customers haven't fulfilled the full money and we tell them this, we've never experienced anyone taking offense off that either. This is the first time. We sure understand you didn't understand the breakdown, which is why we geniually asked if you had read the instructions and why we chose to explain everything in such details. This is the first time we had to explain this to a customer, and we chose to include how it works with our partners as well, so you could get the full picture and would understand why the process fee is important to us. That's all. We hope that clears the misunderstanding :) And despite telling you that the order would proceed after getting that 10%, your order was already forwarded to our shippers as we believed the $12 should not get in the way. If we believed you would not honor us the rest of the money, we would not do that. We just told you it was proceeding after we got the rest, because we've experienced in the past, that customers may not send the rest over once they know it has shipped. Trust us, we've been missing money from customers many times, when they owe us much more than $12 and promise to send it. Once order ships, they disappear. But $12 isn't a big enough deal for the order to not ship. So you will have the tracking number soon, we just hoped we'd get the process fee covered before that. " "Your explanation here makes sense and it’s thoughtful, and certainly is not as condescending and patronizing as the previous. Believe me, if I tell one of my clients “Did you not read the instructions at all?” Because they didn’t follow them as expected, I would be getting a call from my manager as it’s not the correct approach to proper customer service. One can’t assume that every understands everything as you’d expect, especially with such an amount of instruction. Let’s call this first and last time learning experience as I rather move on." "Hi again, It really is buddy. That's because usually the customers have already read the instructions, in which we explain the process fee and that PayPal also charges them besides that. The only thing we might have to explain customers, is the USD currency conversion. We see how it could be taken badly, which we apologize for. It was not the intention to offend you, but to ask if you had read it at all because it's important info in it and because we did mention that part. We weren't sure how you would end up not including it, specially since the order total also showed the number $131. We always end up with customers paying the correct total despite not reading. And sure, it is a lot of instruction, but it's just a few steps really. It's just how to send correct currency, what to mark it as, the info about 10% fee and the currency. Sometimes customers haven't gotten the instructions, because they use aol email or others like that. We wanted to figure out which it was as well. We didn't think it was this part either, that gotten you frustrated with us, but rather the other part. We're glad it was solved and sure is a learning experience on our end as well. Thank you. And thank you for the $12. We'll have it verified, while we expect your tracking in a few days. We sure look forward to deliver you this order and prove our service!" Once again, you decide how you want to rate us. We're under the impression, that you're not being fair, considering you didn't pay attention to the clear instructions, didn't pay the right amount, then misunderstood a message and blew it way out of proportion and don't acknowledge the customer service we provided you, to ensure you weren't hurt by our message, which didn't mean to come out in a certain tone and honestly being a misunderstanding. It was never like that. Take care.
  • Reysalsero » I actually find comical that you’re still taking this defensive stand. How do I owe you $12 when I sent you 2 transactions to cover? I don’t owe you anything. Ever heard of the saying “customer is always right?”..what you consider normal verbiage to provide customer service, it’s not where I am from. Blowing it out of proportion - I don’t think you actually get it. Your reply to my review is what blew it out of proportion, and why I found it important to explain myself, so don’t blame me. I’m not here to keep arguing with with a source, when I have so many to pick from. As I stated on our convo you kindly copy/pasted, “Let’s call this first and last time learning experience as I rather move on”. I hope you can do the same, as I am not changing the review.
  • [SRC] ugfreak » Buddy, you owed us $12 at that time and we didn't hesitate to ship your order anyways. That's what we said. We didn't say you still owe us. Please read the message again. And we said you blew it out of proportion when you thought there was a certain "tone" in our message. In the original conversation. As clearly written. We didn't say you've done that now. And yes, "customer is always right". Except when they're not. Like in your case. We're not asking you to change it and you're not able to change it, once we start replying. We just had to comment on it. Take care.
  • Reysalsero » You're laughable. You got your ego hurt because of a review and here you are, arguing with customers. You still haven't proven me wrong and clearly don't have a clue about what it means to move on. You should be worrying about the "hundreds of orders" you're filling, instead of me who you'll never see at your shop again. Move on.