I will post this here again.

'Please share your purchase history and any supporting test reports with us directly at [email protected] so we can properly review and assist.

We are always willing to help customers and, when valid testing shows that an item is different from what is listed on our website, we are happy to work toward a fair resolution, including replacement where appropriate.

With you, we have not received any order details, test reports, or supporting documentation from you. Because of that, the claims being made publicly — including calling our products “bunk,” accusing us of scamming customers, and advising others not to purchase from us — appear to be unsupported and unfair.

We take quality concerns seriously, but we ask that they be handled with facts and documentation rather than public accusations. That won't lead you anywhere and only shows you're deliberately targeting a source based on facts made out of thin air.'