StoneyB's picture
StoneyB
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19

+ 2 Ugfreak Touchdown

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Honestly, I’m really happy with UGFreak’s customer service. My original order never updated with tracking, and after about a month, they agreed to reship the entire order for free. Considering how large the order was, I thought that was pretty damn cool of them. They didn’t give me a hard time or try to make excuses; they just made it right. You don’t see that kind of customer service everywhere, and I definitely respect them for it. They earned my business!

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RedBarron's picture

Not hating at all but I am noticing like 75 percent of all these touchdown pics of ugfreak or para gear , we get told the first one or two get lost or seized. Seems like they need to change shipping methods they’re throwing away money lol. Nice TD man

StoneyB's picture

I’ve seen a decent amount of the same types of situations as I’ve had! I would be really curious to know what their success rate/losses are for their international shipments.

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