posted Fri, 10/30/2026 - 16:34
19
+ 2 Ugfreak Touchdown
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Honestly, I’m really happy with UGFreak’s customer service. My original order never updated with tracking, and after about a month, they agreed to reship the entire order for free. Considering how large the order was, I thought that was pretty damn cool of them. They didn’t give me a hard time or try to make excuses; they just made it right. You don’t see that kind of customer service everywhere, and I definitely respect them for it. They earned my business!
Ordered from:
- Bookmark
- 2
- 0

Not hating at all but I am noticing like 75 percent of all these touchdown pics of ugfreak or para gear , we get told the first one or two get lost or seized. Seems like they need to change shipping methods they’re throwing away money lol. Nice TD man
I’ve seen a decent amount of the same types of situations as I’ve had! I would be really curious to know what their success rate/losses are for their international shipments.