+ 2 Newbie First Order Experience - Chapter 1
OK so I am playing the first round of the newbie ordering game and thought I'd expound on the experience....
First I figured getting a small first order from a new supplier was a good idea. It was.
As a US based dude ordering from Europe I was led to beleive that it would be 2-3 weeks before the order arrived. We are almost at a month. A confidence shaker.
Suppliers do not all answer e-mail promptly. In fact my first supplier's e-mail gets answered one time for every three or four messages sent and I have been only sending one every few days.
Language may be a a problem. Despite the fact that I have asked for a tracking number on the order several times it has not been sent and the supplier keeps saying it has been. This is the reason for my e-mail "mini harassment." When the supplier says the package has been sent and a few days later says the package has not yet been sent, it tends to make a customer think he has been scammed. How can there be a tracking number on a package that might not have been sent?
PMs here at the site get answered more than e-mail to the supplier. Photos tagged with a supplier's link get answered even faster. I am not taking this to mean I will get my order, but at least someone is watching.
I still have not received this first order package and am looking at ordering from a new supplier with a domestic section if nothing arrives pretty soon.
- What have I learned?
Order small until you get confidence in your supplier. I do plan on reviewing this supplier whether I receive the package or not. I am not yet doing so.
- Suggestion for European suppliers dealing with US clients:
Get someone who speaks English well. Then do what you say you will do to build confidence. If you say your orders will have a tracking number, get it to your clients without requiring a request or many requests. Give a realistic range of ETA on your products. Set ground rules on communication and tell your clients the local time at which you answer communications. When a client starts e-mailing you more frequently, something might be wrong. You might think: He hasn't received the goods or he would not be doing this!
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ClassyChassisInternational transit time can vary greatly. Also easier for packs to get lost and sometimes Customs will seize and not even send a letter. All of that is out of the source's hands and is just part of ordering International. So there can be issues even if the source is legit. And with the really big players who have a tremendous volume, things can fall between the cracks sometimes. And they may not want to respond to 100s of emails a day in all kinds of languages asking about things that they have no control over.
elecshortsThen again e-mails that conflict one another are suspect. Receiving one that says it shipped and another saying it hasn't do not give confidence. Not responding to e-mail when the customer is left in doubt is not good business.
We'll see. I remain in doubt.
If i was in your shoes i would be pretty annoyed and that source deserves a honest review from you, this is NOT how customers should be delt with. Communication is important in circumstances like this, i hate being left in the blue so i would be so pissed off.
But your dealing with it pretty well, you did the right thing by ordering small first and if i was you i would use another source. Its circumstances like this that puts me off from buying internationally
noob941the mods run a pretty tight ship around here so if he was a top seller ur probably good to go, however on the communication side the time zone kinda delays things and if he is using a translation program and you are not using proper english and punctuation there is no telling how your messages are reading on his end. i used a program i downloaded once and it was like a conversation with a mentally challenged borat. but keep the faith and keep us posted first time stories are always good
I don't know who you ordered from but if it's from one of the top international sources here on Eroids i wouldn't worry.
But if it's some other source not on here or with bad reviews then say a little prayer.
Hope you get your pack. and before you order again do your research.
elecshortsThanks Frank. It was a top seller. Hopefully he just doesn't speak English well.