www.texxgears.eu is a gear company created one year ago. Since then we work as reseller carrying the best International labs in Europe. Few months ago, and after a long period of testing, we decided to ship worldwide. So we are able to ship the best brands (Lixus, Sciroxx, Alpha Pharma, Max Pro, Axiolabs, Biosira, Genesis and products bought in pharmacies) to all our customers and helping them in the issue of buying gears. We want our users to enjoy their shoping process, since they asking something to us until they are working out using the products we sold them.

As the products we offer are working perfectly because they are toch noch, and as we know that, we have focused our attention in the customer service. According to the situation we lived when we used to be customers of any other source, we decided to start from zero doing things exactly how we would like them to be done with us. That´s why we have our own ethical principles, so normal that even seeing them in this business is strange.

Those are our principles. As Groucho Marx said, “if you dont like them, we have another ones…” but they will be absolutely the same. We started with our philosophy and we will be loyal to it. At the end, that´s the main thing that makes us be proud: keep our ideas in our mind.

• In www.texxgears.eu we are not offering anything for free in order to make you become customer. There is not even one company that will give you any present and will not try to charge you for that before or after.

• If the price of any product is getting better, we fix it inmediately to the customer that already place and order and still didn't pay for it. If any other customer did order the same day when the prices changed and he already paid, we will compensate him somehow.

• If a customer doesnt want to buy anymore from us, he is free to do it. We will not bomb him with special offers and/or with lies. We do not humiliate noone offering cheap product that could be offer before.

• We prefer to win a customer with our customer service than to buy him with a present. It´s more difficult, be sure, but it is also more economic for both sides.

• We dont have special offer or special advantages for the new customers, but we do have for the old ones. People that is already our customer will always has priority for us.

• www.texxgears.eu is just created by normal people that like to talk to customer as normal people also. Nothing else, nothing less.

• www.texxgears.eu is always saying the truth to the customers. We are 100% sure that if some day we are giving the answer our customers want to hear, we are lost. And died.

• We are people and sometimes we do mistakes. Then they need to be solved as soon as possible. Customer dont need to run after us in order to receive his compensation.

• We try to solve your enquiries and eventual problems within one or two emails. Not more. It´s stupid to keep you the whole day sitting in front on the screen waiting for our answer.

• If there is any customer that has any proposal to us and we see it logical, this is done. Nothing is predefinied.

• We do not have any problem changing everyday things as far as those changes help us to improbe in any aspect. Basically we are following our principles as we think there is nothing else more reliable.

IMPORTANT POINTS TO BE OBSERVED

THERE IS NO LIMIT FOR YOUR ORDER AND NO MINIMUM ORDER NEITHER.

EMAILS WILL BE RESPONDED TO WITHIN 1 WORKING DAY. IF YOU DONT GET ANY ANSWER, PELASE CHECK THE SPAM FOLDER IN YOUR EMAIL.

WHEN YOUR ORDER HAS BEEN PLACED, PAID AND/OR SHIPPED YOU WILL RECEIVE SHIPPING CONFIRMATION. IF YOU DONT RECEIVE, PLEASE CHECK THE SPAM FOLDER IN YOUR EMAIL.

WE DO NOT HAVE ANY INFORMATION REGARDING THE STATUS OF YOUR DELIVERY UNLESS YOU WANT US TO SHIP IT TRACKABLE.

SEIZED PACKAGES WILL BE RESHIPPED TO THE CUSTOMER WITHOUT ANY EXTRA COST AS FAR AS YOU PROVIDE THE CUSTOMS LETTER.

IF YOU PLACE AN ORDER AND DO NOT CONTACT US WITH PAYMENTS DETAILS OR ANY OTHER EMAIL IN 72 HOURS, YOUR ORDER WILL BE CANCELLED.

PLEASE LEAVE FEEDBACK AROUND HERE ONCE YOU HAVE RECEIVED YOUR PACKAGE AND WRITE A REVIEW ONCE YOU HAVE TESTED IT. IT WILL HELP OTHER USERS AS REVIEWS FROM OTHER PEOPLE HELPED YOU.

IF YOU HAVE ANY QUERIES EMAIL US AT [email protected] and at [email protected]

Shipping rates will be applied depending on the weight of the package.

Once your package is shipped, you should receive it within the next 10-14 days.

Do not hesitate contact us at [email protected] in case you have any doubt.

We would also thanks your words, comments, pictures, reviews and votes here. If you let us know you are talking about us and leaving real reviews about our service and products (no matter if they are good or bad, it´s enough that they are REAL) we will create a special coupon for you that will be available in your next order.

www.texxgears.eu

All the best.