We’re experiencing the same exact problem. Our first domestic shipment was marked shipped, but USPS never showed that they actually received it. The tracking originated in Texas and remained at “USPS Awaiting Item.” It took almost a month of contacting support and waiting before we finally got a resolution and refund.

While that first order was still unresolved, I actually placed another domestic order to replace it because I’ve never had their domestic shipping take anywhere near this long. I intentionally ordered a different brand, thinking it would ship from a different domestic location since other brands I’ve ordered from them have shipped from different locations before.

Unfortunately, the second order ended up originating in Texas as well and falling into the exact same loop as the first one—label created, but USPS still hasn’t received it.

Now I’m trying to address the second order before I spend another month waiting just to end up with the same resolution. To make things more frustrating, support gave me a generic explanation about international shipping and the package entering the U.S., even though both of these orders were specifically domestic.

So you’re definitely not the only one experiencing this.

I’m in the same boat except I’m waiting on a shipment and ready to place another one. I have no problem getting in on my friends account that doesn’t have a one time password attached to it. It just logged in but mine that has a one time password it just resets the login screen.