posted Tue, 11/22/2022 - 09:13
1880
+ 6 A small review update
ad
Instead of rating by clicking the stars, you're now presented with a set of statements and asked to select one that is most true.
- Bookmark
- 6
- 0
Instead of rating by clicking the stars, you're now presented with a set of statements and asked to select one that is most true.
The mention of free anything in the guidelines provided by the forum for rating a customers experience seems out of place, let them add it in their own words as a perk, not something to be used to judge a source by, no matter how insignificant it actually is.
As consumers we don't expect free things while shopping, why would it be an implication in this context here?
You guys have an issue with adding a small thank-you-for-your-order gift while in the same breath demand I fix 4/5 ratings when customers review your free promos.
Review widget states: Select the most acturate statement.
Updated 5 star option for Customer Service now reads: Top-notch / Received a gift
Customers may vote 5 star if they think your service is top-notch OR if they receive a gift.
Fixed wording for Customer Service and Delivery categories
Customer service
UNESPONSIVE
SLOW TO RESPOND / RUDE
OK, COMMS COULD BE BETTER
FAST, GOOD AND EFFICIENT
TOP-NOTCH / RECEIVED A GIFT
Delivery and Packaging
NOTHING ARRIVED / GOT SCAMMED
MISSING ITEMS / BROKEN OR UNUSABLE
ARRIVED LATER THAN EXPECTED
ARRIVED ON TIME
ARRIVED SOONER THAN EXPECTED
In delivery and packaging, having arrived with freebies as a choice is going to mean sources that can afford to give away the most will have a higher ranking. That's buying a vote.
.
"I ordered a coffee maker on Amazon. I'm going to leave a bad review because they only sent me one."
How is that review helpful to buyers?
you barely installed your cart yesterday and you think you know retail business now, comparing yourself to Amazon?
Wheres your consumer protection then? Who is your refund escrow service provider?
And don't compare a simple gesture like including an extra cialis, bac water or something trivial shit like that to whatever you're all doing to buy votes since you signed up to be a source.
I'm not comparing myself to Amazon. Getting free stuff doesn't make a product good and it's definitely not related to shipping and delivery.
I haven't done anything without running it by you or a mod first. I messaged you last time I decided to do something.
That's 1/4th of the overall review and not weighted the same as the other sections. Are you saying that you'll go out of business as a source because you don't feel you can compete equally with those using strippers to hand deliver their product the same day?
"I received a coffee maker from Amazon. I'm going to leave a good review because they sent me two even though both were broken, and I had ordered a blender."
@BFG is there a way to split the ranking by: Best overall; Best service; Best product: Best shipping
No, I'm saying it's buying votes because it is. It may be buying a vote in just one category but it's still buying a vote. Whoever can afford to do this the most will get a higher rank.
1 Never came
2 Missing items
3 Arrived later than expected
4 Arrived on time
5 Arrived sooner than expected. (But some customers can't comprehend that they just live too far away to get something in 2 or 3 days)
Shipping and delivery should have nothing to do with a "freebie".
I'll put up a poll and have people decide if they want a freebie
Why? You think someone is going to say they don't want free shit?
You're right, freebie goes way better with Customer Service
One-offs are going to happen, sometimes your shipment will appear in 2 days, others late for some reason...
The question becomes are you constantly late? Are you always coming up with excuses as to why it was late? Was your shipping always reliable until recently now everything is late... big red flags, and yes, shipping is important.
Freebees: product, swag, discount coupon for next order, a thank-you card, a pack of gum from Ukraine... anything that would delight your customer and make them feel like you went the extra mile.
Then make another category because that's not relevant to shipping and delivery.
Here's a question @BFG going through the review process now
SELECT THE MOST ACCURATE STATEMENT *
1 LAB TEST PROVEN BUNK / NO PRODUCT RECEIVED
2 BAD PRODUCT / BAD RESULTS
3 GOOD PRODUCT / WORKS AS EXPECTED
4 WORKS BETTER THAN EXPECTED
5 BETTER THAN ANYTHING I'VE TRIED
Let's be honest, 3-5 are all the same thing.
If it works as expected, it's working. If it's better or better than anything they've tried, it's either
a. In their head
b. they've only used bunk gear before
c. they're new
Not sure how the system works but assuming these are point based, that would give less points for gear that works as expected.
Overall though, I believe this is a good system. I can guarantee a lot of sources will start throwing in freebies with their orders now to get that extra vote point but it's fair.
p.s. i knew you loved me <3
From what I seen so far, people select "ARRIVED SOONER AND WITH FREEBIES" without it actually arriving sooner and freebies.
That is true...hmm
There is some persuasion occasionally to rate 5 out of 5 stars, even with the new question & answer format. I think that it’ll take a little bit of time for the sources & the buyers to get used to slightly lower average ratings - which is good for all of us, as it leaves room for truly exceptional experiences & the subtle nuances that accompany ordering gear online. I’ve been asked a couple times why I haven’t put up 5 out of 5 stars for a couple orders, but I try to be as accurate with my reviews as possible and I like the room this new system affords.
I'm open to ideas on how to improve the categories.
I was thinking
3 = not bunk (works, got results, but can have issues like residue, shit sides, shit pip, pin-site issues etc)
4 = good product (works better than 3)
5 = so good youd pin ur mom
p.s. I gotta be careful displaying affection in pulic, i've recently been accused of running a huge US based steroid ratail ring.
<3
I'd say that's closer to more accurate.
In the quality of products box I would change or even split to two boxes, since this is informative and requires input that many people cannot articulate without guidance
Box A
What was your cycle outline (dosing per product, cycling length)
Box B
What effects did you notice
Something like that.
Overall I think this is already a much better review system then what was available before.
BTW, can EVERYONE use the system now? Low karma etc and are they counted?
No, same rules as before. Min karma (general category) 5 to vote.
It's like 3 is ok, 4 is better than ok and 5 is best but I can kind of see your point.
works better than expected or best ever tried...it is probably overdosed
+5% secret ingredient
shots fired!
ps. it's meth
Lol
So how are the sources going to be ordered in the rankings?
Answers have values attached to them which are represented as a vote.
I like that.
On the crap reviews with high scores - a lot of sources offer you vouchers in their store to leave positive reviews. Maybe it's that line of thinking - "Oh I got bunk gear this time but if I leave a decent review, collect my vouchers and try again it'll be alright?"
Great!!! When does this go into effect?
It already is