Basicstero.com's picture
Basicstero.com 227
134043

basicstero.ws

category count / average (6 months)
Overall 10 1 Quality 10 1 Delivery 10 1 Service 10 1 Pricing 10 1
Rank
/
Score
92.0328
Votes
5
Reviews
923
654 RECOMMEND 71
RIOTZapan's picture
+ 4
My overall experience

Hey guys,

basicstero/pharmacom labs was my mayor supplier when it comes down to gear. I always ordered from the WAREHOUSE 2 and was satisfied with everything. Customer service was great, fast and on point, sales journey was easy to follow, purchase was no problem at all and the products they are offering are just very good. Only downside was the long delivery (40 days in average for the Warehouse 2) but with the right amount of planning an issue one can handle.

That’s the status till I did my last order with a value about 450€ which was an 28.07.2022.. As usual I paid with Ethereum, received a payment conformation via mail und a couple of days later a shipping notification also via mail with the corresponding tracking number. As you see the process runs smoothly to this point – no worries. Products has been shipped on 08.08.2022, reached Germany on 23.08.2022 and since then don’t move any further. The Tracking number provides the information “23/08/2022 07:36 Item Presented to Customs“ so I am sure the order has been seized. Order is now 47 days in transit, and it does not seem to go any further from here.

So I contact them on the 15.09.2022 via mail and on the 19.09.2022 again via “contact us” on their page. And as many other customers and reviewers here have mentioned they just don’t fucking answer!

First I was surprised because their support was excellent the last couple of times I ordered, now I am upset about the stupidity to screw a customer who is willing to spend thousand of € per year in said store. How brainless must you be to ruin a functional long-term business relationship for quick cash grab?

At the moment I would avoid ordering there. It is just a scam now! Not recommended to buy here!

Products, effectiveness and results

Has been very good – at least if you receive the product

Customer service

Was excellent - now they have decided to turn into scammers

Shipping and Delivery

Order seized

Price to performance
Additional comments

Of course I will change this review if I receive the ordered products. I am also willing to buy there again if they solve my problem professionally.

I do not recommend shopping here!
edited 09/23/2022 - 05:39
  • [new] RIOTZapan » Update: they contacted me, apologized for the delayed reply, and offered me their (one time) reshipping. So, they seem to stand to their promise. I did not receive any tracking number or (re)shipping notification yet.
papa.smurf0311's picture
My overall experience
10
Average: 10 (1 vote)

Just finished up a Test Prop, NPP and Growth cycle. NPP and Test Prop was from BasicStero. This is hands down THE BEST cycle I have ever ran. I gained incredible strength and size all while maintaining low body fat and staying very lean. No side effects at all. Everything about this cycle was just amazing.

Products, effectiveness and results
10
Average: 10 (1 vote)

Product was simply amazing. NPP and Test Prop were ON POINT. I was always ready for the gym. My appetite was good, sex drive was great, sleep was awesome and training was insane. I will absolutely be running this cycle again and definitely from this source.

Customer service
10
Average: 10 (1 vote)

When I placed this order I received a confirmation email and tracking number within less than a day. I think recently they had some staffing issues but that doesnt matter because I also made another order about 5 days ago and even though I never received an email, I still got my package again within less than a week.

Shipping and Delivery
10
Average: 10 (1 vote)

Package was bubble wrapped and boxed very well. No problems whatsoever.

Price to performance
10
Additional comments

Again, this was hands down the best cycle Ive ever ran. EVERYTHING was just great all the time while on this cycle. Basicstero is in my Top 3 go to sources.

I recommend shopping here!
  • JakeKO » How long did you run this cycle and at what dosage? I’m three weeks into the same cycle, a little longer on GH. Sust instead of Prop
  • papa.smurf0311 » Around 10 weeks or so.
Stev.A's picture
+ 2
My overall experience

Hello,

Their website was my main stop shop to buy the stuff but after the bad experience I had, I will shift to osgear.com. I had my order seized by the customs and I told basicstero to re send the order in vials. But instead, they send hand sanitizer packets filled with an unknown substance with no labels. I sent them 5 e mails complaining that is not what I wanted but they never replied. I am attaching what they send to me for the value of 230 euros.

Products, effectiveness and results

received unknown substance.

Customer service

No reply

Shipping and Delivery

Order seized

Price to performance
Additional comments

disaster service, avoid. They turned into scammers.

I do not recommend shopping here!
edited 09/19/2022 - 13:19
  • [SRC] Basicstero.com » Hello! You received a reshipment of your order, most likely there was a mistake and you received the sachets. But you don't have to worry and use them just as safely as the vials - just pour the oil into the free vials with a syringe. There is nothing here to leave us with negative review - you got your reshipment, unfortunately we do it once.
Monkeyman360's picture
My overall experience

I ordered my product 10 days ago from the US (W3) warehouse. I immediately made the BTC transfer and provided the payment details. The order status never changed from "waiting for payment," even though I provided the information 3 times. Now the order has disappeared from the dashboard. My attempts to contact have gone unanswered. I have been a customer for several years and never had a problem. Now I'm out money, my order was deleted and I can't get a response. I don't know what to think.

Products, effectiveness and results

I haven't received product.

Customer service

As stated in overall experience, there is no service or communication at this point.

Shipping and Delivery

No product received yet.

Price to performance
Additional comments

Order delivered! 20 days from order to delivery was longer than expected for US (W3) warehouse though.

I recommend shopping here!
edited 09/22/2022 - 23:01
  • [SRC] Basicstero.com » Hello, sorry for any inconvenience! Your order has already shipped, please amend your review!
DP86's picture
+ 2
My overall experience

I ordered my product on Monday (5 days ago) and made payment through Bitcoin. Never had issues but this is the first time I’m having issues with this company. I emailed them several times, probably 6-7 and still no response. My product hasn’t shipped yet and they aren’t responding. This company always has been great to work with but I’m worrying what is going on. I paid and can’t even get a response. I hope they didn’t go under.

Products, effectiveness and results

Didn’t get it yet

Customer service

No response at all after 5 days of emails.

Shipping and Delivery

Good if it arrives

Price to performance
Additional comments
I do not recommend shopping here!
edited 09/09/2022 - 19:43
  • [SRC] Basicstero.com » Hello! I just wanted to take a moment to come online here and explain that we are experiencing a delay in response time for customer service inquiries. We ask for your patience and understanding, please. Unfortunately, over the past week or so, myself and some customer-service staff suffered an illness and were too sick to come to work for about a week. This loss of time at work has hindered the efficiency of our customer service, and we fell behind on replies to “contact us” customer inquiries. There is now a backlog of inquires as a result of the downtime. We have a large queue of emails from customers who are waiting for an answer from the customer service. Because of the heavy workload and the accumulation of backlog, it will take us some time to catch up, and it simply is not possible for us to reply to everyone as quickly as usual. Please understand, a set-back of staff missing work because of illness is not unique to us, things like this happen in any business. We apologize for the delays this staff downtime may have caused and are working hard to get caught up with the backlog of customer service “contact us” inquiries. Basicstero appreciates your business and staff is working hard to catch-up with the large work-load. Thank you for all the business and your understanding!
  • DP86 » Thank you for the update. Before this, everything has always ran smoothly with your company which is why I continue to buy. When can I expect my order to ship? I do need it badly as I’ve been out and currently using nothing. I paid on Monday the 5th. Still no update on shipping. Thank you. P.S. I ordered through the W3 US domestic warehouse.
  • [SRC] Basicstero.com » So you may not have correctly filled out the submission form and we can't find it, and our site automatically conducts 1 application for 1 client, and if the amount diverges - for whatever reason - prove otherwise.
  • DP86 » I don’t want to put my personal information on here but I did fill it out correctly as I even responded to an old email in which you wrote to me for, so it’s definitely correct. I sent 4-5 emails from the contact page as well as 3-4 emails from direct contact with you guys from a previous order: What is my next step? It still says awaiting payment when I have paid the same way multiple times no issues. I even have a screenshot of where I sent the Bitcoin. Please advise.
  • DP86 » Still no update. It says my order has been “shipped” now for a few days but there is no tracking number. Usually always from my past orders there is tracking within 24 hours when it says shipped. Please advise. Thank you.
  • [SRC] Basicstero.com » Are you afraid we're going to scam you? We don't give out tracking numbers instantly for security reasons, you should have read our terms and conditions! Check again now - everything should be in your private area of the site in the section with the orders.
kingpinBR's picture
My overall experience

I had multiple orders but i had a problem at my last one. I took a while to be solved but the team get it sorted and the order arrived yesterday perfect.
Thanks for the help on this

Products, effectiveness and results

Excellent

Customer service

Good

Shipping and Delivery

Good

Price to performance
Additional comments

Problem took a bit long to get it sorted but it was solved.

I recommend shopping here!
edited 09/10/2022 - 03:22
  • [SRC] Basicstero.com » Hi there! Please, check our latest posts at "Discuss"!
  • kingpinBR » I'll happily delete and give a good review when I'm able to see my money or order available again.
  • [SRC] Basicstero.com » please, do this
  • kingpinBR » Done
Guyver1975's picture
+ 3
My overall experience

I've ordered from these guys before with no issues however, my most recent order simply magically disappeared after sending payment. I have my order number and proof of payment. I sent over 700 worth of bitcoin. I have sent multiple messages and haven't received any response. My advice is to only make a very small order with them or don't order at all. If the moderators need proof of my purchase I'll gladly send it. I hope this reaches the company to help me resolve it.

Products, effectiveness and results

Good

Customer service

Horrible

Shipping and Delivery

Good if it arrives.

Price to performance
Additional comments
I do not recommend shopping here!
  • [SRC] Basicstero.com » Hello, check your email. We're fixed your problem!
  • [SRC] Basicstero.com » Hi there! Please, check our latest posts at "Discuss"!
Romana's picture
+ 3
My overall experience

I used to use this source regularly. Every order I placed for the last two years from international have been seized. The last order I placed domestic but they lost my money. Customer service never responded after messaging them daily. I’ll never use this source again.

Products, effectiveness and results

Used to be good but I don’t know how they are anymore since all my orders have been seized or they were never shipped because of the issue described above.

Customer service

Where? Do they have customer service? Never responded to any of my ten messages.

Shipping and Delivery

Don’t know but they didn’t get past customs.

Price to performance
Additional comments
I do not recommend shopping here!
edited 07/13/2022 - 17:46
  • [SRC] Basicstero.com » Hi there! We respond to all messages coming to us from customers, just be sure! Check your spam folder to see if our responses are there. In any case, copy your order number to private messages - we'll check for any problems on our end, and if there are, they'll be fixed. There may still be some technical issues that we had some time ago. You have to understand - sometimes it takes us a little longer to process all the customer requests received at one time. In general, we are waiting for information from you with payment and order details, we guarantee to fix the problem!
MrSeth's picture
My overall experience

Package received. USPS showed delivered when it in fact wasn't, until today. My apologies. Everything looks g2g

Products, effectiveness and results

excellent gear.

Customer service

great communication

Shipping and Delivery

Fast

Price to performance
Additional comments

Thanks

I recommend shopping here!
edited 07/11/2022 - 14:08
  • [SRC] Basicstero.com » You can go to your profile and find the tracking number in the order, if the status of your order - shipped. For the 4th of July, the tracking numbers were uploaded to the orders on the site long time ago.
Physiquedoc's picture
-2
Owes a Review! x 1
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  • Rustyhooker » Not a review...