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basicstero/pharmacom labs was my mayor supplier when it comes down to gear. I always ordered from the WAREHOUSE 2 and was satisfied with everything. Customer service was great, fast and on point, sales journey was easy to follow, purchase was no problem at all and the products they are offering are just very good. Only downside was the long delivery (40 days in average for the Warehouse 2) but with the right amount of planning an issue one can handle.
That’s the status till I did my last order with a value about 450€ which was an 28.07.2022.. As usual I paid with Ethereum, received a payment conformation via mail und a couple of days later a shipping notification also via mail with the corresponding tracking number. As you see the process runs smoothly to this point – no worries. Products has been shipped on 08.08.2022, reached Germany on 23.08.2022 and since then don’t move any further. The Tracking number provides the information “23/08/2022 07:36 Item Presented to Customs“ so I am sure the order has been seized. Order is now 47 days in transit, and it does not seem to go any further from here.
So I contact them on the 15.09.2022 via mail and on the 19.09.2022 again via “contact us” on their page. And as many other customers and reviewers here have mentioned they just don’t fucking answer!
First I was surprised because their support was excellent the last couple of times I ordered, now I am upset about the stupidity to screw a customer who is willing to spend thousand of € per year in said store. How brainless must you be to ruin a functional long-term business relationship for quick cash grab?
At the moment I would avoid ordering there. It is just a scam now! Not recommended to buy here!
Has been very good – at least if you receive the product
Was excellent - now they have decided to turn into scammers
Of course I will change this review if I receive the ordered products. I am also willing to buy there again if they solve my problem professionally.
Just finished up a Test Prop, NPP and Growth cycle. NPP and Test Prop was from BasicStero. This is hands down THE BEST cycle I have ever ran. I gained incredible strength and size all while maintaining low body fat and staying very lean. No side effects at all. Everything about this cycle was just amazing.
Product was simply amazing. NPP and Test Prop were ON POINT. I was always ready for the gym. My appetite was good, sex drive was great, sleep was awesome and training was insane. I will absolutely be running this cycle again and definitely from this source.
When I placed this order I received a confirmation email and tracking number within less than a day. I think recently they had some staffing issues but that doesnt matter because I also made another order about 5 days ago and even though I never received an email, I still got my package again within less than a week.
Package was bubble wrapped and boxed very well. No problems whatsoever.
Again, this was hands down the best cycle Ive ever ran. EVERYTHING was just great all the time while on this cycle. Basicstero is in my Top 3 go to sources.
Their website was my main stop shop to buy the stuff but after the bad experience I had, I will shift to osgear.com. I had my order seized by the customs and I told basicstero to re send the order in vials. But instead, they send hand sanitizer packets filled with an unknown substance with no labels. I sent them 5 e mails complaining that is not what I wanted but they never replied. I am attaching what they send to me for the value of 230 euros.
received unknown substance.
disaster service, avoid. They turned into scammers.
I ordered my product 10 days ago from the US (W3) warehouse. I immediately made the BTC transfer and provided the payment details. The order status never changed from "waiting for payment," even though I provided the information 3 times. Now the order has disappeared from the dashboard. My attempts to contact have gone unanswered. I have been a customer for several years and never had a problem. Now I'm out money, my order was deleted and I can't get a response. I don't know what to think.
I haven't received product.
As stated in overall experience, there is no service or communication at this point.
No product received yet.
Order delivered! 20 days from order to delivery was longer than expected for US (W3) warehouse though.
I ordered my product on Monday (5 days ago) and made payment through Bitcoin. Never had issues but this is the first time I’m having issues with this company. I emailed them several times, probably 6-7 and still no response. My product hasn’t shipped yet and they aren’t responding. This company always has been great to work with but I’m worrying what is going on. I paid and can’t even get a response. I hope they didn’t go under.
Didn’t get it yet
No response at all after 5 days of emails.
Good if it arrives
I had multiple orders but i had a problem at my last one. I took a while to be solved but the team get it sorted and the order arrived yesterday perfect.
Thanks for the help on this
Problem took a bit long to get it sorted but it was solved.
I've ordered from these guys before with no issues however, my most recent order simply magically disappeared after sending payment. I have my order number and proof of payment. I sent over 700 worth of bitcoin. I have sent multiple messages and haven't received any response. My advice is to only make a very small order with them or don't order at all. If the moderators need proof of my purchase I'll gladly send it. I hope this reaches the company to help me resolve it.
Good if it arrives.
I used to use this source regularly. Every order I placed for the last two years from international have been seized. The last order I placed domestic but they lost my money. Customer service never responded after messaging them daily. I’ll never use this source again.
Used to be good but I don’t know how they are anymore since all my orders have been seized or they were never shipped because of the issue described above.
Where? Do they have customer service? Never responded to any of my ten messages.
Don’t know but they didn’t get past customs.
Package received. USPS showed delivered when it in fact wasn't, until today. My apologies. Everything looks g2g
Review does not meet our quality standards.
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