basicstero.ws's picture
basicstero.ws 323
181139

basicstero.ws

category count / average (6 months)
Overall 100% 4 Quality 95% 4 Delivery 100% 4 Service 100% 4 Pricing 90% 4
Rank
#42
Score
92.2188
Votes
20
Reviews
1001
722 RECOMMEND 81
Dr.Loc Pham's picture
+ 6
My overall experience
5
Average: 5 (1 vote)

good

Products, effectiveness and results
5
Average: 5 (1 vote)

good

Customer service
5
Average: 5 (1 vote)

good

Shipping and Delivery
5
Average: 5 (1 vote)

good

Price to performance
5
Additional comments
I recommend shopping here!
edited 11/07/2022 - 15:14
  • [SRC] basicstero.ws » We are very sorry for the long absence of service support! We are already fixed your problem, tracking will be updated asap!
  • [ADM] BFG » @Basicstero.com you here????
  • [SRC] basicstero.ws » Yes, we're here!
Roylow's picture
+ 4
My overall experience

I've been ordering from basicstero for almost 5 years. I've used their E300 the whole time and what a difference it has made in my overall health and appearance. I spent almost $400 in June of this year and while waiting for delivery I received a letter from customs stating the shipment had been seized. First time in 7 orders this has happened. I emailed multiple times and despite the site saying they re-ship, nobody seems to respond anymore. This was a really good site and it's unfortunate I don't feel it can be trusted for future purchases.

Products, effectiveness and results

E300 - works great

Customer service

Their customer service appears non existent now. Nobody responds to emails via their contact page.

Shipping and Delivery

Historically it has been great. Only until recently where the package was seized and nobody responds has their delivery and customer service disappeared.

Price to performance
Additional comments

I've had great success with many orders from BasicStero and I hope by some miracle this gets resolved, but considering I ordered in June and have yet to get a response even with a recent follow up, I don't have much faith in customer service. I can't see ordering again so that if something goes wrong I'm out twice in a row. Truly unfortunate.

I do not recommend shopping here!
edited 10/20/2022 - 12:31
jnlentz's picture
+ 3
My overall experience

Ordered 1 vial of 300mg test e, sent ethereum payment and submitted it on the site like it says to do. The payment was canceled and my order hasn't been shipped. I've sent over 5 messages and haven't received a response in weeks.

Products, effectiveness and results

No clue since they were never shipped.

Customer service

FUCKING TERRIBLE. They stole my money.

Shipping and Delivery

The order was never delivered.

Price to performance
Additional comments

SHIP MY ORDER

I do not recommend shopping here!
Masonevan's picture
+ 3
My overall experience
3.5
Average: 3.5 (1 vote)

The gear is fucking awesome, no doubt about that. I have faith in Basic as they have always done me right eventually. This time it took way too fucking long and it was way too quiet from their end. I ORDERED FROM WAREHOUSE 3 SO IT SHOULD BE FAST AND EASY.

Products, effectiveness and results
5
Average: 5 (1 vote)

Best I’ve ever had, hands down

Customer service
0.5
Average: 0.5 (1 vote)

0/10 I sent 4 emails and none of them got a response in 2 weeks. I was told once my order shipped that 24 hours I would have a tracking number. 6 days later and I still don’t have it.

Shipping and Delivery
2
Average: 2 (1 vote)

4 stars for the packaging, the boxes for the gear make it feel legit and it came in a small 8inx4in package. The real problem is they told me it shipped on Saturday And it didn’t show up until the next Friday. (Today) total it took 13 fucking days from when they processed the payment. That’s twice as long as the “max” shipping time.
And the fact that I got no tracking number made it significantly worse

Price to performance
3.5
Additional comments

Gear is so god damn good I’m willing to put up with the BS. In the past they have been good on everything they said so I’ll sum it up to bad circumstances. The ONLY reason I recommend this source is the quality of gear and the faith I have that they will eventually ship my pack. Customer service is DOG SHIT.

I recommend shopping here!
edited 10/14/2022 - 21:22
Richardstillhard86's picture
-2
Review does not meet our quality standards.
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Your votes have been deleted, and 2 points deducted from your Review Karma.

  • Albozz » First you say "6 days since shipped" and then you received it 2 days after it has been shipped?At least try to use ur brain next time you make a fake review ivan from basicstero.Are you exit scamming?Where are peoples orders and payments?What happened to the employee that handled customer service?Did you kick him out so you can make more profit scamming loyal customers?Youre a POS. BUYERS BEWARE!
  • Richardstillhard86 » It said it was shipped but wasn't. Only a label was created. How about you talk with a little respect. Save that kind of language for when you talk to someone face to face
  • Albozz » Did i hit a nerve you scamming POS ?A drugdealer wants respect lmao.What you gonna do when we talk "face to face" HUH?!
  • Richardstillhard86 » Nothing because ppl like you don't don't say a word face to face to ppl like me
Albozz's picture
+ 7
My overall experience

Hello, me and my friends have used Pharmacom since they day we switched to the "Darkside".The Gear was and still is great and i think this is the main reason Pcom managed to stay so long in this business.However the Customer service is one of the worst if not the worst of all sources i have used- Messages are replied in short and bad english or not replied at all.So im praying every time that nothing goes wrong with my order.The logistics were fine before covid hit but recently they switched shipping ways and my order from the international warehouse takes now 3x! as long as the old shipping way.Promos were always good.But recently they started acting ..lets say suspicious towards customers.Payment and orders are disappearing from dashboards.Emails are not answered.Orders are not reshipped.There are numerous reviews on other boards aswell.This time my order actually managed to arrive at my doorstep but the delivery guy couldn't find my adress and decided to return the package back to sender.Messaged basic several times-no response.Seems like i lost 500 bucks.

Products, effectiveness and results

Top notch if you receive it.

Customer service

Non-existent.

Shipping and Delivery

Shipping was alright until they switched shipping ways.

Price to performance
Additional comments

I will change this review if i receive my products.

I do not recommend shopping here!
Aokreal's picture
-4
Review does not meet our quality standards.
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Your votes have been deleted, and 2 points deducted from your Review Karma.

RIOTZapan's picture
+ 5
My overall experience

Hey guys,

basicstero/pharmacom labs was my mayor supplier when it comes down to gear. I always ordered from the WAREHOUSE 2 and was satisfied with everything. Customer service was great, fast and on point, sales journey was easy to follow, purchase was no problem at all and the products they are offering are just very good. Only downside was the long delivery (40 days in average for the Warehouse 2) but with the right amount of planning an issue one can handle.

That’s the status till I did my last order with a value about 450€ which was an 28.07.2022.. As usual I paid with Ethereum, received a payment conformation via mail und a couple of days later a shipping notification also via mail with the corresponding tracking number. As you see the process runs smoothly to this point – no worries. Products has been shipped on 08.08.2022, reached Germany on 23.08.2022 and since then don’t move any further. The Tracking number provides the information “23/08/2022 07:36 Item Presented to Customs“ so I am sure the order has been seized. Order is now 47 days in transit, and it does not seem to go any further from here.

So I contact them on the 15.09.2022 via mail and on the 19.09.2022 again via “contact us” on their page. And as many other customers and reviewers here have mentioned they just don’t fucking answer!

First I was surprised because their support was excellent the last couple of times I ordered, now I am upset about the stupidity to screw a customer who is willing to spend thousand of € per year in said store. How brainless must you be to ruin a functional long-term business relationship for quick cash grab?

At the moment I would avoid ordering there. It is just a scam now! Not recommended to buy here!

Products, effectiveness and results

Has been very good – at least if you receive the product

Customer service

Was excellent - now they have decided to turn into scammers

Shipping and Delivery

Order seized

Price to performance
Additional comments

Of course I will change this review if I receive the ordered products. I am also willing to buy there again if they solve my problem professionally.

I do not recommend shopping here!
edited 09/23/2022 - 05:39
  • RIOTZapan » Update: they contacted me, apologized for the delayed reply, and offered me their (one time) reshipping. So, they seem to stand to their promise. I did receive the tracking number and some weeks later the reshipped order. So i would like to amend my review. They took care and solved the problem! But communication is still an issue they need work on.
  • Masonevan » How long did they take to email you back?
  • RIOTZapan » They answered on the 27.09.22. So 12 days later. The answer was pretty decent, they offered me some options for the reshipping, I answered immediately and got a confirmation on 02.10.22.
  • Masonevan » I’ll say with international orders the reship menu takes a long time because they need to confirm it’s lost. The email system being so backed up is a huge problem. No one wants to wait on an expensive pack with no feedback. But Basicstero is usually 9/10 good on their word and will reship your package at some point. Good luck friend
papa.smurf0311's picture
My overall experience
5
Average: 5 (1 vote)

Just finished up a Test Prop, NPP and Growth cycle. NPP and Test Prop was from BasicStero. This is hands down THE BEST cycle I have ever ran. I gained incredible strength and size all while maintaining low body fat and staying very lean. No side effects at all. Everything about this cycle was just amazing.

Products, effectiveness and results
5
Average: 5 (1 vote)

Product was simply amazing. NPP and Test Prop were ON POINT. I was always ready for the gym. My appetite was good, sex drive was great, sleep was awesome and training was insane. I will absolutely be running this cycle again and definitely from this source.

Customer service
5
Average: 5 (1 vote)

When I placed this order I received a confirmation email and tracking number within less than a day. I think recently they had some staffing issues but that doesnt matter because I also made another order about 5 days ago and even though I never received an email, I still got my package again within less than a week.

Shipping and Delivery
5
Average: 5 (1 vote)

Package was bubble wrapped and boxed very well. No problems whatsoever.

Price to performance
5
Additional comments

Again, this was hands down the best cycle Ive ever ran. EVERYTHING was just great all the time while on this cycle. Basicstero is in my Top 3 go to sources.

I recommend shopping here!
  • JakeKO » How long did you run this cycle and at what dosage? I’m three weeks into the same cycle, a little longer on GH. Sust instead of Prop
  • papa.smurf0311 » Around 10 weeks or so.
Stev.A's picture
+ 3
My overall experience

Hello,

Their website was my main stop shop to buy the stuff but after the bad experience I had, I will shift to osgear.com. I had my order seized by the customs and I told basicstero to re send the order in vials. But instead, they send hand sanitizer packets filled with an unknown substance with no labels. I sent them 5 e mails complaining that is not what I wanted but they never replied. I am attaching what they send to me for the value of 230 euros.

Products, effectiveness and results

received unknown substance.

Customer service

No reply

Shipping and Delivery

Order seized

Price to performance
Additional comments

disaster service, avoid. They turned into scammers.

I do not recommend shopping here!
edited 09/19/2022 - 13:19
  • [SRC] basicstero.ws » Hello! You received a reshipment of your order, most likely there was a mistake and you received the sachets. But you don't have to worry and use them just as safely as the vials - just pour the oil into the free vials with a syringe. There is nothing here to leave us with negative review - you got your reshipment, unfortunately we do it once.
  • Masonevan » People need help on here. Hit us back
Monkeyman360's picture
My overall experience

I ordered my product 10 days ago from the US (W3) warehouse. I immediately made the BTC transfer and provided the payment details. The order status never changed from "waiting for payment," even though I provided the information 3 times. Now the order has disappeared from the dashboard. My attempts to contact have gone unanswered. I have been a customer for several years and never had a problem. Now I'm out money, my order was deleted and I can't get a response. I don't know what to think.

Products, effectiveness and results

I haven't received product.

Customer service

As stated in overall experience, there is no service or communication at this point.

Shipping and Delivery

No product received yet.

Price to performance
Additional comments

Order delivered! 20 days from order to delivery was longer than expected for US (W3) warehouse though.

I recommend shopping here!
edited 09/22/2022 - 23:01
  • [SRC] basicstero.ws » Hello, sorry for any inconvenience! Your order has already shipped, please amend your review!
DP86's picture
+ 3
My overall experience

I ordered my product on Monday (5 days ago) and made payment through Bitcoin. Never had issues but this is the first time I’m having issues with this company. I emailed them several times, probably 6-7 and still no response. My product hasn’t shipped yet and they aren’t responding. This company always has been great to work with but I’m worrying what is going on. I paid and can’t even get a response. I hope they didn’t go under.

Products, effectiveness and results

Didn’t get it yet

Customer service

No response at all after 5 days of emails.

Shipping and Delivery

Good if it arrives

Price to performance
Additional comments
I do not recommend shopping here!
edited 09/09/2022 - 19:43
  • [SRC] basicstero.ws » Hello! I just wanted to take a moment to come online here and explain that we are experiencing a delay in response time for customer service inquiries. We ask for your patience and understanding, please. Unfortunately, over the past week or so, myself and some customer-service staff suffered an illness and were too sick to come to work for about a week. This loss of time at work has hindered the efficiency of our customer service, and we fell behind on replies to “contact us” customer inquiries. There is now a backlog of inquires as a result of the downtime. We have a large queue of emails from customers who are waiting for an answer from the customer service. Because of the heavy workload and the accumulation of backlog, it will take us some time to catch up, and it simply is not possible for us to reply to everyone as quickly as usual. Please understand, a set-back of staff missing work because of illness is not unique to us, things like this happen in any business. We apologize for the delays this staff downtime may have caused and are working hard to get caught up with the backlog of customer service “contact us” inquiries. Basicstero appreciates your business and staff is working hard to catch-up with the large work-load. Thank you for all the business and your understanding!
  • DP86 » Thank you for the update. Before this, everything has always ran smoothly with your company which is why I continue to buy. When can I expect my order to ship? I do need it badly as I’ve been out and currently using nothing. I paid on Monday the 5th. Still no update on shipping. Thank you. P.S. I ordered through the W3 US domestic warehouse.