I've been with napsgear for some time now. First purchase - blindly sending money to an unknown was new to me. So, throughout the process I had a lot of questions. From that moment on - because I value customer service so much. Naps stood head-n-shoulders over anyone else. I have read some of the negative reviews. Understanding that I'm nobody (my opinion to you). But Naps - they always respond, and offer an alternative before not being able to fulfill the ask. I've had Customs intercept a package once. The replacement process with Naps was seamless. And, everyone I've communicated with knew their shit. I-mean, reliable and offers great customer service. No-brainer.